Courtney Scott
Whitestown
Summary
Resourceful individual known for high productivity and efficient task completion. Specialize in strategic operational planning, risk management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful project outcomes and operational improvements.
Overview
18
18
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
AVP, Deposit Operations Manager
The Farmers Bank
Frankfort
11.2023 - Current
- Managed daily operations to ensure efficient service delivery.
- Developed training materials to support staff development and compliance.
- Conducted audits to maintain financial integrity and regulatory standards.
- Collaborated with teams to implement process improvements and enhance productivity.
- Assisted in strategic planning sessions to align goals with organizational objectives.
- Facilitated team meetings to promote collaboration and resolve operational challenges.
- Implemented process improvements that resulted in improved operational efficiencies.
- Provided leadership, direction, guidance, and support to team members on a daily basis.
- Managed relationships with external partners such as consultants, vendors, contractors.
- Reviewed existing policies and procedures related to operations.
- Conducted regular meetings with stakeholders to review performance against goals and objectives.
- Evaluated employee performance through observation of job duties as well as feedback from customers and clients.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Oversaw quality assurance efforts to maintain high standards of product and services
- Prepared staff work schedules and assigned team members to specific duties.
Branch Manager II
Regions Bank
Noblesville
04.2022 - 11.2023
- Managed daily branch operations and ensured compliance with bank policies.
- Supervised staff and provided training to enhance customer service skills.
- Developed and implemented strategies to improve branch performance and efficiency.
- Maintained customer relationships and addressed concerns promptly and professionally.
- Coordinated marketing efforts to promote bank services within the community.
- Oversaw cash handling procedures to ensure security and accuracy in transactions.
- Collaborated with regional management on strategic initiatives for branch growth.
- Managed staff scheduling, hiring and training processes.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Financial Relationship Senior Consultant Team Lead
Regions Bank
Frankfort
10.2017 - 04.2022
- Analyzed client needs to develop tailored financial solutions and services.
- Developed strategic plans to improve operational efficiency within consulting projects.
- Assisted in developing training programs for new staff members.
- Coordinated team schedules to ensure adequate coverage and support.
- Managed inventory levels and ordered supplies as needed.
- Led team meetings to discuss goals and address challenges.
- Analyzed customer feedback to improve service quality and satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Branch Service Leader
Regions Bank
Indianapolis
11.2015 - 10.2017
- Supervised daily branch operations and ensured compliance with bank policies.
- Led staff training sessions to enhance customer service skills and product knowledge.
- Managed cash handling processes to maintain accuracy and security in transactions.
- Facilitated effective communication between team members and management for operational efficiency.
- Developed schedules for staff to ensure optimal coverage during peak hours.
- Resolved customer inquiries and complaints, fostering positive banking experiences.
- Managed daily operations of branch, order fulfillment and customer service.
- Developed strategies for improving operational efficiency within the branch.
- Reviewed daily reports to identify any discrepancies or potential problems with customer accounts.
- Provided coaching and mentoring support for junior staff members when needed.
- Performed daily audits of cash drawers, teller lines, and other areas as needed.
- Handled inquiries from customers regarding account balances, fees, loan applications.
Teller II
Regions Bank
Frankfort
11.2012 - 11.2015
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Educated clients on bank products and services available.
- Collaborated with team members to enhance customer service experience.
- Maintained cash drawer accuracy and balanced daily transactions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Built and maintained client relationships through quality, personalized interactions.
Executive Administrative Assistant
Property Damage Appraisers
Indianapolis
09.2008 - 10.2012
- Managed executive calendars and scheduled appointments for property damage assessments.
- Coordinated communication between clients and appraisers for efficient service delivery.
- Prepared and organized documentation for property damage claims and reports.
- Maintained office supplies inventory and ordered materials as needed for operations.
- Implemented filing systems to streamline access to important client information.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Processed accounts payable and receivable transactions accurately within set timeframes.
Education
High School Diploma -
Zionsville Community High School
Zionsville, INBall State University
Muncie, INSkills
- Proficient in Excel, Outlook, Powerpoint, Word, and other programs
- Branch Operations Management
- Coaching and Mentoring
- Banking Products and Services
- Performance Reviews
- Relationship Building
- Work Prioritization
- Customer Service
- Shift Scheduling
- Prioritizing and Planning
- Time Management
- Service Oriented
- Project Management Assistance
- ACH knowledge
Certification
- Indiana Insurance License
- Certified Public Notary
Timeline
AVP, Deposit Operations Manager
The Farmers Bank
11.2023 - Current
Branch Manager II
Regions Bank
04.2022 - 11.2023
Financial Relationship Senior Consultant Team Lead
Regions Bank
10.2017 - 04.2022
Branch Service Leader
Regions Bank
11.2015 - 10.2017
Teller II
Regions Bank
11.2012 - 11.2015
Executive Administrative Assistant
Property Damage Appraisers
09.2008 - 10.2012
High School Diploma -
Zionsville Community High School
Ball State University