Courtney Smith
Houston,TX
Summary
Dynamic and results-driven Remote Executive with a diverse background in IT, trucking, construction, and disaster cleanup industries. Adept at leading cross-functional teams and optimizing business processes to drive operational excellence. Demonstrated expertise in financial management, customer service, and project execution. Seeking to leverage these capabilities to contribute to the success and growth of a growing organization. If you seek a results-oriented, strategic, and adaptable leader for your organization, Im is the ideal choice to drive growth and success in today's competitive business landscape.
Overview
11
11
years of professional experience
Work History
Remote Dispatching Manager
Blue Collar Home Services Corp
2017.01 - 2023.01
- Managed dispatch operations, optimizing efficiency with new technologies
- Implemented policies reducing complaints by 25% and improving customer satisfaction
- Oversaw sales, marketing, logistics, and financial management
- Cultivated relationships leading to a 30% increase in business
- Managed a team of 30+ workers, providing guidance and support
- Accounts payable and receivables management
- Invoice reconciliation with the client's system
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Project Lead, On Boarding Specialist
Workforce Firm – HR And Onboarding Specialist
2015.01 - 2017.01
- Global IT Consulting and Workforce Firm – HR, - Led team, ensuring seamless staffing and onboarding processes
- Managed all onboarding aspects, including background checks and forms
- Analyzed financial transactions and generated comprehensive reports.
- Set up and managed team meetings
Specialist Land Service
Branch Of The United States Armed Forces
2012.03 - 2014.09
- Carpentry and Masonry Specialist (2012-2014)
- Executed carpentry, structural steel, and masonry duties.
- Contributed to construction and maintenance projects.
- Assured safety through routine security checks.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
Education
Associate of Science -
Med Certs - Medicall Billing & Coding
Savannah, GA05.2015
High School Diploma -
Ellender
Houma, LA05.2010
Skills
- Dispatching
- Remote troubleshooting
- Remote support
- Manager support
- Remote learning tools
- Onsite and remote services
Additional Information
Functional/Technical Knowledge: Corporate Strategy | Inventory Management | Invoice Processing | Cash Flow Management | Cost Accounting | Corporate Finance | Order-to-Cash Processes | Financial Reporting & Analysis | Budgeting & Forecasting | Team Management | Operational Transformation | Professional Services | Construction | Integrated Freight & Logistics | IT Consulting and Workforce Solutions Multidepartment Retail Operations | Land Services and Armed Forces
Timeline
Remote Dispatching Manager
Blue Collar Home Services Corp
2017.01 - 2023.01
Project Lead, On Boarding Specialist
Workforce Firm – HR And Onboarding Specialist
2015.01 - 2017.01
Specialist Land Service
Branch Of The United States Armed Forces
2012.03 - 2014.09
Associate of Science -
Med Certs - Medicall Billing & Coding
High School Diploma -
Ellender
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