Courtney Smith
Dayton,Ohio
Summary
Compassionate leader in communication, team building, conflict resolution, and active learning. High proficiency in Microsoft Office Suite, administrative competencies, and care in confidentiality. Passion for creating structured processes to ensure consistent outcomes.
Overview
8
8
years of professional experience
Work History
Barista
Winans Chocolate & Coffees
09.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Intake Specialist
Alternate Solutions Home Healthcare
05.2022 - 09.2023
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
Administrative Assistant
CompuNet Clinical Laboratories
07.2019 - 12.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Assistant Store Manager
Christopher & Banks
12.2016 - 07.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Senior Care Provider
Home Instead Senior Care
12.2015 - 09.2018
- Improved seniors'' quality of life by providing compassionate and attentive care.
- Enhanced the daily living experience for senior clients through personalized care plans.
- Promoted independence and self-confidence among seniors by offering assistance with daily tasks as needed.
- Established trusting relationships with clients and their families, ensuring a comfortable caregiving environment.
Education
Bachelor of Science - BAAS Organizational Leadership
Wright State University
Dayton, OH12.2021
Associate of Science - AS Liberal Arts And Sciences
Sinclair Community College
Dayton, OH05.2016
Skills
- Beverage Preparation
- Espresso machine operation
- Friendly and outgoing
- Up-selling
Timeline
Barista
Winans Chocolate & Coffees
09.2023 - Current
Intake Specialist
Alternate Solutions Home Healthcare
05.2022 - 09.2023
Administrative Assistant
CompuNet Clinical Laboratories
07.2019 - 12.2021
Assistant Store Manager
Christopher & Banks
12.2016 - 07.2019
Senior Care Provider
Home Instead Senior Care
12.2015 - 09.2018
Bachelor of Science - BAAS Organizational Leadership
Wright State University
Associate of Science - AS Liberal Arts And Sciences
Sinclair Community College
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