Courtney Smith
Vidor,Texas
Summary
Highly analytical and adaptable professional with strong communication and teamwork skills. Eager to contribute to team success and further develop professional skills. Proven ability to quickly adapt to new environments. Brings a positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Loss Reporting Representative
Progressive Insurance
01.2022 - Current
- Answer inbound calls from customers, claimants, attorneys wanting to make claims on our policy holders policy
- Validate the policy and confirm date of loss and take accurate facts of loss
- Set up repairs and rentals for progressive customers
Contracted Worker
Telus International
06.2021 - 12.2021
- Validating internet claims by researching claim
- Transcribing
- Participated in the quality assurance team grading others Transcribing projects
- Collected, arranged, and input information into database system.
Search Engine Evaluator
Appen Connect
07.2020 - 06.2021
- Editing
- Searching
- Proofreading
- Typing
- Research
CSG Repair
startek
03.2021 - 04.2021
- Connected with customers by listening to concerns and answering questions.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- assisted customers who were having issues with spectrum products phone, internet and tv
- set up repairs that could not be fixed troubleshooting with the customers
Correctional Officer
Texas Department Of Criminal Justice
07.2019 - 06.2020
- Passed out meals
- Documented inmate behavior and activities in logbooks.
- Assisted in intake and release of inmates.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Conducted routine and emergency head counts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Correctional Officer
Southeast Correctional Center
10.2014 - 05.2019
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
Associate of Applied Science - Criminal Justice
Three Rivers College
Poplar Bluff, MO05-2014
Skills
- Telephone reception
- Technical troubleshooting
- Customer support
- Account updating
- Verbal and written communication
- Research
- Inbound and outbound calling
- Report generation
- Tactful and diplomatic
- Typing proficiency
- Technical support
- Customer education
- Proofreading
- Call triaging
- Researching
Timeline
Loss Reporting Representative
Progressive Insurance
01.2022 - Current
Contracted Worker
Telus International
06.2021 - 12.2021
CSG Repair
startek
03.2021 - 04.2021
Search Engine Evaluator
Appen Connect
07.2020 - 06.2021
Correctional Officer
Texas Department Of Criminal Justice
07.2019 - 06.2020
Correctional Officer
Southeast Correctional Center
10.2014 - 05.2019
Associate of Applied Science - Criminal Justice
Three Rivers College
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