Courtney Snow
Humble
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Vector Group
04.2025 - Current
- Assisted customers in product selection, providing tailored recommendations to enhance satisfaction.
- Managed inventory levels, ensuring timely restocking of merchandise to meet customer demand.
- Processed sales transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Trained new associates on company policies and best practices for customer engagement and service excellence.
- Conducted product demonstrations, effectively highlighting features and benefits to drive sales conversion rates.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business opportunities.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Lead Medical Assistant
Recare Health
01.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 20-60 patients per day
Sales Associate
Fitness Project
04.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted members with fitness equipment usage and provided personalized guidance on exercise techniques.
- Streamlined scheduling processes for personal training sessions, improving overall client satisfaction.
EMT-Basic
Hemphill County Hospital
04.2021 - 12.2021
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Responded to calls swiftly, providing life-saving interventions.
EMT-Basic
Allegiance Health
09.2020 - 04.2021
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Education
High School Diploma -
Atascocita High School
Some College (No Degree) - Emergency Medical Technician
Atascocita Fire Department
Skills
- Monitoring patient progress
- Compassionate caregiver
- CPR
- Professional demeanor
- Adaptable
- Patient Management
- Customer service
- Time management
- Teamwork and collaboration
- Multi-tasking strength
- Problem-solving skills
- Reliable and punctual
Accomplishments
- Achieved four promotions within a month through effective sales strategies
- Received a President's Club letter for work ethic
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- PT - Phlebotomy Technician
- BLS - Basic Life Support
- EMT - Emergency Medical Technician
Timeline
Sales Associate
Vector Group
04.2025 - Current
Sales Associate
Fitness Project
04.2024 - 10.2024
Lead Medical Assistant
Recare Health
01.2022 - Current
EMT-Basic
Hemphill County Hospital
04.2021 - 12.2021
EMT-Basic
Allegiance Health
09.2020 - 04.2021
Some College (No Degree) - Emergency Medical Technician
Atascocita Fire Department
High School Diploma -
Atascocita High School
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