Courtney Sparks
Bourbon,MO
Summary
Adept at juggling multiple tasks, I enhanced guest experiences at Cracker Barrel by mastering the POS system and upselling, significantly boosting sales. Recognized for exceptional customer service at Arby's, my empathetic communication and conflict resolution skills stood out. I bring a strong work ethic and a commitment to ethical practices to every team. Motivated University student working toward a Bachelors of Social Work with a minor in Criminology and certificate in Victim Advocacy. Empathetic and compassionate individual with strong passion for making positive impact in people's lives. Possesses foundational understanding of social work principles, along with skills in communication and problem-solving. Dedicated to fostering meaningful changes and support for individuals and communities.
Overview
3
3
years of professional experience
Work History
Server
Cracker Barrel Old County Store
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Team Member
Arby's
08.2021 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
Bachelor of Social Work - Social Work
Missouri State University
Springfield, MO05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Compassionate
- Conflict resolution
- upholds a strong code of ethics
Timeline
Server
Cracker Barrel Old County Store
06.2023 - Current
Team Member
Arby's
08.2021 - 05.2022
Bachelor of Social Work - Social Work
Missouri State University
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