Courtney Spell
282 Shelton Drive Eatonton ,Ga
Summary
Dynamic Vet Technician with expertise in surgical assistance and patient monitoring at Lake Oconee Hospital. Proven ability to enhance customer service and streamline operations, while effectively managing high-volume communication. Skilled in vaccine administration and animal behavior handling, fostering a safe and supportive environment for both pets and their owners.
Overview
2026
2026
years of professional experience
Work History
Vet Technician
Lake Oconee Hospital
- Assisted in administering medications and vaccinations to patients under veterinarian supervision.
- Monitored vital signs during procedures to ensure patient safety and comfort.
- Maintained cleanliness of surgical and treatment areas, following infection control protocols.
- Educated pet owners on post-operative care and general health maintenance practices.
- Prepared and organized medical instruments for surgical procedures, ensuring readiness for use.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
Reservation Specialist
Harmony Pet Resort
Eatonton Ga
11.2025 - 01.2026
- Managed booking system to ensure accurate reservation entries and customer satisfaction.
- Assisted clients with inquiries, providing information on services and pricing options.
- Processed cancellations and amendments efficiently, maintaining organized records.
- Coordinated with team members to streamline check-in and check-out procedures.
- Developed and implemented strategies for improving customer service interactions.
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
Customer Service Representative
Briar Patch Farms
Rebecca, GA
01.2014 - 12.2023
- Managed booking system to ensure accurate reservation entries and customer satisfaction.
- Assisted clients with inquiries, providing information on services and pricing options.
- Processed cancellations and amendments efficiently, maintaining organized records.
- Coordinated with team members to streamline check-in and check-out procedures.
- Developed and implemented strategies for improving customer service interactions.
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
Education
High School Diploma -
Penn Foster
Pennsylvania Furnace, PA2018
Skills
Customer service
Reservation management
Call center operations
Medical administration
Surgical preparation
Patient monitoring
Team collaboration
High-volume communication
Animal behavior handling
Surgical assistance
Physical examinations
Animal grooming
Animal behavior analysis
Wound management
Preventive care
Medical record-keeping
Appointment scheduling
Euthanasia procedures
Vaccine administration
Emergency care
Post operative care
Parasite control
Animal restraint
Animal examination
Animal handling
Dental procedures
Timeline
Reservation Specialist
Harmony Pet Resort
11.2025 - 01.2026
Customer Service Representative
Briar Patch Farms
01.2014 - 12.2023
Vet Technician
Lake Oconee Hospital
High School Diploma -
Penn Foster