Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Courtney Stark

Courtney Stark

Montgomery,AL

Summary

Driven manager with a proven track record at Palm Beach Tan, enhancing customer satisfaction and team productivity through effective leadership and time management. Skilled in CRM and staff development, adept at resolving conflicts and mentoring teams to exceed sales goals. Demonstrates exceptional verbal communication and problem-solving abilities, ensuring top-notch service delivery and operational efficiency.

Overview

4
4
years of professional experience

Work History

Manager/ Sales Associate

Palm Beach Tan
02.2023 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.

Dog Trainer

Whistling Wing Kennels
03.2021 - 10.2022

Crew Team Member

Firehouse Subs
06.2020 - 02.2021
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.

Education

Brindlee Mt High School
Guntersville, AL
05.2020

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Staff Training and Development
  • Complex Problem-Solving
  • Staff Management
  • Operations Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Staff Development
  • Sales Techniques
  • Schedule Preparation
  • Sales management
  • Performance Evaluations
  • Marketing
  • Product Management
  • Expectation setting
  • Salesforce Management
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Hiring and Training
  • Scheduling and Coordinating
  • Goal Setting
  • Performance Tracking and Evaluation
  • Shift Scheduling

Timeline

Manager/ Sales Associate

Palm Beach Tan
02.2023 - 06.2024

Dog Trainer

Whistling Wing Kennels
03.2021 - 10.2022

Crew Team Member

Firehouse Subs
06.2020 - 02.2021

Brindlee Mt High School

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Courtney Stark