Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Stoddard

Beaverton,OR

Summary

Dedicated Care Specialist with unwavering commitment to exceptional customer service. Skilled in resolving complex issues and consistently winning customer loyalty. Approachable and energetic, bringing a tactful and upbeat demeanor to every interaction. Proficient in effectively addressing customer needs and ensuring satisfaction.

Overview

9
9
years of professional experience

Work History

Care Specialist

Randstad
10.2024 - 04.2025
  • Inbound calls, verifying benefit coverage, scheduling for multiple locations, communicating customer needs

Customer Care Specialist

IDX, A Zerofox Co
07.2023 - 03.2024
  • Inbound/Outbound Calls Contacting members by email and phone follow ups, data entry, data breach, credit monitoring protection, and Identity theft protection

Customer Service

Aston Carter
08.2021 - 03.2023
  • Inbound Calls, Data Entry, Making Orders for Customers, Problem Solving with Customer Relations

Customer Service

Fred Meyers
07.2020 - 02.2021
  • Data Entry, Updating personal information on accounts, Inbound calls, Money services, Conflict resolving

Admin Assistant

Cummins NW
10.2016 - 01.2017
  • Inbound/Outbound Calls And Setting Appointments, Greeting and assisting Visitors, Filing Invoices, Trusted with Personal Information, Organizing and maintaining a clean environment

Education

GED -

Prince William County School
WoodBridge, Va
01.2019

Skills

  • Analytical Problem Solving
  • Decision Making
  • Strong Interpersonal Skills
  • Strong Organizational Time Skills
  • Technical Proficiency
  • Excel
  • Word
  • Outlook
  • Epic
  • Salesforce
  • Teams
  • Benefit verification
  • Data entry
  • Effective Customer Communication
  • Conflict resolution
  • Appointment scheduling
  • Inbound customer service

Timeline

Care Specialist

Randstad
10.2024 - 04.2025

Customer Care Specialist

IDX, A Zerofox Co
07.2023 - 03.2024

Customer Service

Aston Carter
08.2021 - 03.2023

Customer Service

Fred Meyers
07.2020 - 02.2021

Admin Assistant

Cummins NW
10.2016 - 01.2017

GED -

Prince William County School

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Courtney Stoddard