Courtney Stokes
Milwaukee,WI
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Kinex Medical Company. Skilled in consultative sales and information security, adept at resolving complex issues, leading to a 20% increase in customer retention. Excels in data collection and account updating, leveraging strong communication and analytical skills to exceed employer expectations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Kinex Medical Company
01.2024 - Current
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
Patient Service Representative (Remote)
Aurora Health Care
04.2020 - 12.2023
- Assisted patients in filling out check-in and payment paperwork.
- Used [Software] to schedule appointments.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Housekeeper
Four Points Sheraton Hotel
12.2018 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated electronic backpack vacuums and floor sweepers.
Customer Service Representative
Visionworks
10.2015 - 11.2018
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Project Stay
Milwaukee, WI06.2012
Skills
- Consultative Sales
- Data Collection
- Account updating
- Information Security
Timeline
Customer Service Representative
Kinex Medical Company
01.2024 - Current
Patient Service Representative (Remote)
Aurora Health Care
04.2020 - 12.2023
Housekeeper
Four Points Sheraton Hotel
12.2018 - 03.2020
Customer Service Representative
Visionworks
10.2015 - 11.2018
High School Diploma -
Project Stay
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