Courtney Stokes
Milwaukee
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Telephone Interviewer
Kelly Services
Milwaukee
02.2024 - Current
- Assessed customer needs through probing questions and active listening skills.
- Provided support and guidance throughout the entire interviewing process, answering any questions that may arise.
- Notified phone interview participants of set information and interview's purpose.
- Met with supervisor daily to submit completed assignments and discuss progress.
Phone Representative
Conduent Call Center
Milwaukee
01.2023 - 01.2024
- Coordinated with various departments such as billing, shipping, logistics, as required for completing transactions.
- Performed follow-up calls to verify customer satisfaction after resolution of an issue.
- Processed orders and returns over the phone while ensuring accuracy of information entered into system.
- Assisted customers with product setup and installation issues over the phone.
Patient Service Representative
Aurora Health Care
Milwaukee
10.2019 - 12.2022
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
Education
High School Diploma -
Project Stay
Milwaukee, WI06-2012
Skills
- Active listening
- Customer service
- Data entry
- Time management
- Multitasking capacity
- CRM software
- Team collaboration
Timeline
Telephone Interviewer
Kelly Services
02.2024 - Current
Phone Representative
Conduent Call Center
01.2023 - 01.2024
Patient Service Representative
Aurora Health Care
10.2019 - 12.2022
High School Diploma -
Project Stay
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