Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Courtney Stovall

Roanoke,VA

Summary

Adept Pharmacy Technician with a proven track record at CVS Pharmacy, enhancing pharmacy productivity and patient satisfaction through meticulous medication dispensing and inventory management. Skilled in HIPAA compliance and customer service, I significantly contribute to efficient pharmacy operations and positive patient experiences. Accomplished and certified Pharmacy Technician with over

years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
01.2009 - 05.2010
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Pharmacy Technician

Carilion Roanoke Memorial Hospital
01.2008 - 01.2009
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Entered and processed patients' prescriptions into internal system.
  • Counted, measured and compounded medications following standard procedures.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Pharmacy Technician

CVS Pharmacy
01.2006 - 01.2007
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

High School Diploma -

Glenvar High School
Roanoke, VA
06.2005

Skills

  • Confidentiality and HIPAA
  • Answering customer questions
  • Insurance Billing
  • Medication Dispensing
  • Patient confidentiality
  • Prescription Filling
  • Insurance Verification
  • Supply Restocking
  • Pharmacy Ethics
  • HIPAA
  • Drug Classification Knowledge
  • Stocking shelves
  • Processing payments

  • Customer Service
  • HIPAA Compliance
  • Prescription Filling and Labeling

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

CVS Pharmacy
01.2009 - 05.2010

Pharmacy Technician

Carilion Roanoke Memorial Hospital
01.2008 - 01.2009

Pharmacy Technician

CVS Pharmacy
01.2006 - 01.2007

High School Diploma -

Glenvar High School

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Courtney Stovall