Courtney Straughter
Boston,MA
Summary
Dynamic leader with experience directing and improving operations through partnering with coworkers to promote an empowering work culture. Adept in applying strong organizational skills and exceptional interpersonal abilities to achieve a productivity level of 90-100%. Expert in team management, demonstrating cultural awareness and a detail-oriented approach to drive significant improvements in client satisfaction and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Home Health Coordinator-Manager
Upham's Community Care
01.2020 - Current
- Apply strong leadership and problem-solving skills to maintain team efficiency and organized workflows.
- Hire, train and supervise a team of fifty employees.
- Work directly with HR to maintain employee compliance and new hire onboarding.
- Collaborate and finalize contracts with multiple vendors to ensure delivery of services.
- Develop and implement cost containment strategies.
- Effectively handle multiple tasks simultaneously.
- Complete daily electronic documentation to support delivery of services.
- Facilitate trainings and workshops for staff.
- Participate in daily and weekly interdisciplinary team meetings.
- Serve as part of the new patient intake team.
- Handle incoming communication via phone and email.
- Provide education and support for clients and families.
- Monitor and submit bi-weekly staff payroll to the payroll department.
- Provide patient care/occupational therapy as needed.
- Liaise with other professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicate daily with internal and external stakeholders.
Certified Occupational Therapy Assistant
Brilliant Minds Academy
02.2019 - 12.2019
- Implemented effective intervention strategies for children with disabilities and developmental delays.
- Assisted patients with completing basic daily living activities such as grooming, dressing and feeding.
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
- Educated patients and families on strategies to increase functional independence.
- Maintained a safe and secure environment.
Certified Occupational Therapy Assistant
Little Star Therapy
01.2018 - 12.2018
- Analyzed problems and worked with interdisciplinary team to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Monitored and recorded vital signs.
- Ensured patient privacy by following all regulations.
Customer Service Specialist Manager
Lauderdale BMW of Pembroke Pines
09.2006 - 06.2014
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances.
- Defined clear targets and objectives and communicated to other team members.
- Actively listened to customers, handled concerns quickly and escalated major issues to upper management.
- Calendar Management.
Education
Associate of Science - Occupational Therapy
Keiser University
Pembroke Pines, FL12-2018
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Detail-oriented
- Ability to work independently and as part of a team
- Cultural Awareness
- Microsoft Office
Certification
- Certified Occupational Therapy Assistant (COTA) - National Board for Certification in Occupational Therapy (NBCOT).
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Home Health Coordinator-Manager
Upham's Community Care
01.2020 - Current
Certified Occupational Therapy Assistant
Brilliant Minds Academy
02.2019 - 12.2019
Certified Occupational Therapy Assistant
Little Star Therapy
01.2018 - 12.2018
Customer Service Specialist Manager
Lauderdale BMW of Pembroke Pines
09.2006 - 06.2014
Associate of Science - Occupational Therapy
Keiser University
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