Courtney Sturges
Fresno,CA
Summary
Highly organized and dependable candidate skilled at managing multiple priorities while maintaining a positive attitude. Demonstrates willingness to take on additional responsibilities to meet team goals. With 7 years of experience as an Esthetician, adept in problem-solving and consistently improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Esthetician
Hand And Stone Massage And Facial Spa
Fresno, CA
09.2023 - Current
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
Licensed Esthetician
Self-employeed
Clovis, CA
10.2018 - 10.2023
- Recommended retail products for at-home use.
- Fostered friendly, warm and exceptional customer experience.
- Sterilized equipment for treatments.
- Advised clients on proper home-care regimens.
- Informed guests of appropriate products available to increase retail sales.
- Scheduled Clients
- Maintained customer relations
Guest Services Associate
European Wax Center
Fresno, CA
09.2017 - 08.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for reputation, staff productivity and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Checked guests in out, made reservations and processed payments.
- Booked appointments, accepted payments and answered guest questions.
- Confirmed arrival and departure times for guests.
Education
Licensed Esthetician - Esthetics
Milan Institute
Fresno2016
High School Diploma -
Buchanan High School
Clovis, CA2013
Skills
Guest services expertise
Outstanding Client Care
Spa retail sales
Service Quality
Critical Thinking
Cash Register Operations
HydraFacials
Equipment and Instrument Sterilization
Timeline
Esthetician
Hand And Stone Massage And Facial Spa
09.2023 - Current
Licensed Esthetician
Self-employeed
10.2018 - 10.2023
Guest Services Associate
European Wax Center
09.2017 - 08.2019
Licensed Esthetician - Esthetics
Milan Institute
High School Diploma -
Buchanan High School