Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Courtney Sutliff

Courtney Sutliff

Wilkes-Barre,PA

Summary

Dynamic Operations Manager with background in sales. Proven track record at Eclipse Fleet Service, excelling in process improvement and team leadership. Skilled in problem-solving and project management, I enhance operational efficiency and compliance. Adept at training staff and fostering client relationships, I drive success through strategic decision-making and effective resource allocation.

Overview

18
18
years of professional experience

Work History

Operations Manager

Eclipse Fleet Service
01.2023 - 10.2025
  • Assisted in daily operations to ensure efficiency and compliance with safety standards.
  • Supported team members in executing operational tasks and maintaining workflow consistency.
  • Learned inventory management systems to track supplies and optimize resource allocation.
  • Contributed to process improvement discussions by identifying potential areas for enhancement.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

EMT-Basic

Hanover Area Ambulance
01.2022 - 01.2023
  • Provided emergency medical care, ensuring patient safety and comfort during transport.
  • Administered basic life support procedures, including CPR and first aid interventions.
  • Collaborated with healthcare teams to assess patient conditions and coordinate treatment plans.
  • Maintained equipment readiness by conducting regular inspections and performing necessary repairs.

Insurance Claims Specialist

Berkshire Hathaway
09.2020 - 09.2021
  • Processed and adjudicated insurance claims with a focus on accuracy and compliance with industry regulations.
  • Analyzed claim files to determine eligibility and validate necessary documentation for prompt resolution.
  • Coordinated communication between policyholders, adjusters, and medical providers to facilitate claims processing.
  • Identified discrepancies in claims submissions and implemented corrective actions to improve overall quality.

Assistant Claims Manager

Diamond Warranty Corp.
11.2017 - 03.2020
  • Managed daily claims processing, ensuring accuracy and compliance with company policies.
  • Reviewed and analyzed complex claims to determine appropriate resolutions and next steps.
  • Collaborated with cross-functional teams to enhance the claims workflow and efficiency.
  • Mentored junior staff, fostering skill development and promoting best practices in claims management.
  • Conducted regular audits of claims files to ensure adherence to quality standards and regulatory requirements.

Table Games Dealer

Harrah's Rincon
11.2007 - 06.2016
  • Dealt cards for various table games, ensuring adherence to game rules and regulations.
  • Managed player interactions, providing exceptional customer service to enhance gaming experience.
  • Maintained accurate game payouts and chip transactions, ensuring financial integrity of operations.
  • Trained new dealers on gameplay procedures and customer service standards to promote efficiency.
  • Monitored table activity to identify trends, adjusting strategies to optimize gameplay engagement.
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.

Education

High School Diploma -

Ramona High School
Ramona, CA

EMT-B - Emergency Medicine

Thomas Gusher Jr Training Institute
Hanover Township, PA
12-2021

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Microsoft Office software and various computer programs
  • Sales team training
  • Decision-making
  • Project management
  • Customer relationship management (CRM)
  • Client relationships
  • Staff management

Languages

English
Native or Bilingual

Timeline

Operations Manager

Eclipse Fleet Service
01.2023 - 10.2025

EMT-Basic

Hanover Area Ambulance
01.2022 - 01.2023

Insurance Claims Specialist

Berkshire Hathaway
09.2020 - 09.2021

Assistant Claims Manager

Diamond Warranty Corp.
11.2017 - 03.2020

Table Games Dealer

Harrah's Rincon
11.2007 - 06.2016

High School Diploma -

Ramona High School

EMT-B - Emergency Medicine

Thomas Gusher Jr Training Institute

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Courtney Sutliff