Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Swafford

Barbourville,KY

Summary

Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.

Overview

5
5
years of professional experience

Work History

Patient Coordinater

Adventtravel
Manchester, KY
11.2023 - Current
  • Coordinated patient appointments and maintained appointment schedule.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Verified insurance information prior to appointment booking.
  • Maintained accurate records of patient appointments in computer system.
  • Provided clear instructions to patients regarding their upcoming visits.
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.

Medicaid Applicator

Conduent
Barbourville, KY
10.2022 - 08.2023
  • Maintained accurate records of application activities, including materials used, application rates, and areas treated.
  • Updated existing records with new or revised information as needed.
  • Compiled reports based on gathered information.
  • Processed customer orders accurately and in a timely manner.
  • Identified discrepancies between source documents and entered data.

Visa Processing Specialist

Lockwood Hills
Williamsburg, KY
09.2021 - 10.2022
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Utilized specialized software applications related to the job role.
  • Organized files according to established procedures for easy retrieval later on.
  • Maintained confidentiality of sensitive information entered into the system.

Customer Service Representative

CSRA
Barbourville, Kentucky
09.2019 - 07.2021
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Knox Central High School
Barbourville
06-2015

Skills

  • Patient Care and Education
  • Acute, Long-Term, Rehabilitative Care
  • Electronic Records Management
  • Office Administration

Timeline

Patient Coordinater

Adventtravel
11.2023 - Current

Medicaid Applicator

Conduent
10.2022 - 08.2023

Visa Processing Specialist

Lockwood Hills
09.2021 - 10.2022

Customer Service Representative

CSRA
09.2019 - 07.2021

High School Diploma -

Knox Central High School

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Courtney Swafford