Courtney Sweeney
Methuen
Summary
Patient Access Representative with a excellent track record at BILH Care Center Danvers, excelling in insurance verification and patient registration. Recognized for enhancing patient satisfaction through exceptional customer service and effective problem-solving. Committed to maintaining HIPAA compliance while streamlining administrative workflows and training new staff for optimal performance. I have the ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. I can provide reliable support in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
BILH Care Center Danvers
01.2022 - Current
- Facilitated patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification procedures to enhance patient access and streamline administrative workflows.
- Managed patient inquiries and appointment scheduling, improving overall patient experience and satisfaction.
- Assisted in resolving billing discrepancies, contributing to efficient revenue cycle management.
- Trained new staff members on software systems.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Care Coordinator
Freedom Fertility Pharmacy
08.2018 - 01.2022
- Coordinated patient medication orders and ensured timely delivery of fertility medications.
- Developed and maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Trained new staff on the programs, developed new training material, and explained how Freedom answers the phones and speaks to the patients.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience on the phone.
Education
Bachelor of Science - Communications
Salem State University
Salem, Massachusetts, MA05-2016
Associate of Arts - Graphic Design
North Shore Community College
Danvers, MA08-2012
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration
- Problem-solving
- Payment processing
Timeline
Patient Access Representative
BILH Care Center Danvers
01.2022 - Current
Patient Care Coordinator
Freedom Fertility Pharmacy
08.2018 - 01.2022
Bachelor of Science - Communications
Salem State University
Associate of Arts - Graphic Design
North Shore Community College