Courtney Sykes
Easley,SC
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends.
Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Prisma Health
Greenville, SC
11.2023 - Current
- Assisted in the development of referral processes and procedures.
- Conducted outreach to community providers for referrals and resources.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Provided feedback on relevant referral trends, issues, and best practices.
- Created reports on referral activity and outcomes.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Resolved conflicts between referring physicians and receiving providers.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
Credit Representative
Farmers Home Furniture
Easley, South Carolina
01.2022 - 10.2023
- Analyzed customer financial statements, credit reports, and other related documents to assess risk levels.
- Negotiated payment plans with customers experiencing delinquencies in order to minimize losses.
- Monitored customer accounts for any changes in payment status or account balances.
- Recommended appropriate credit limits based on customer profiles and historical data.
- Approved or denied applications for financing based on established criteria and standards.
- Advised customers on available financing options suitable for their needs and circumstances.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
Home Health Aide
Brookdale Assisted Living
Easley , SC
02.2016 - 10.2018
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Administered medications as instructed by physician or nurse practitioner.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Instructed family members regarding proper home care techniques and infection control procedures.
Education
High School Diploma -
Easley High School
Easley, SC05-2015
Skills
- Customer satisfaction measurement
- Assertiveness
- Follow-up Coordination
- Healthcare Systems Understanding
- Multi-line phone proficiency
- Accurate Documentation
- Appointment Scheduling
- Referral tracking
- Insurance Verification
- Medical Terminology
- Outbound calls
- Organizational abilities
- HIPAA Regulations
- Critical Thinking
- Decision-Making
- Hospital coordination
- Interpersonal Communication
- Office Administration
- Budgeting and finance
- Customer Service
- Calendar Management
- Data Entry
Certification
- CPR IN BOTH CHILDREN AND ADULT
Languages
English
Full Professional
Timeline
Customer Service Representative
Prisma Health
11.2023 - Current
Credit Representative
Farmers Home Furniture
01.2022 - 10.2023
Home Health Aide
Brookdale Assisted Living
02.2016 - 10.2018
High School Diploma -
Easley High School
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