Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Courtney Taylor

Kissimmee,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
years of professional experience

Work History

MJ Lawn INC

Office Manager
01.2019 - Current

Job overview

  • Payroll, Hours, Invoices, Communication with customers, Cut grass

Walmart

Cap 1 Associate
09.2019 - 01.2020

Job overview

  • Stock selfs

Racetrac

Customer Service Representative
02.2019 - 08.2019

Job overview

  • Verizon fraud control/security network

Legoland

Photographer/Sales Associate
03.2017 - 09.2017

Job overview

  • Onsite, In-store Retail Sales

Checkers inc

Cashier/Customer Service
04.2015 - 02.2016

Job overview

  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Education

Lake Region High School
Eagle Lake, FL

High school diploma
05.2017

University Overview

Skills

  • Microsoft Office (2 years)
  • Time Management (2 years)
  • Powerpoint (2 years)
  • Typing (2 years)
  • Invoicing (2 years)
  • Management Experience (2 years)
  • Leadership Experience (2 years)
  • Data Entry
  • Microsoft Excel
  • Payroll
  • Receptionist
  • Scheduling
  • Billing
  • Accounts Payable
  • Quickbooks
  • Communication skills (7 years)
  • Office Management
  • Outlook
  • Word
  • Accounting
  • Human Resources
  • Bookkeeping
  • Accounts Receivable
  • Computer Skills (3 years)
  • Cash Handling
  • Customer Service
  • Mowing
  • Landscape Maintenance
  • Recruiting
  • Financial Report Writing
  • Lawn Care
  • Research
  • Budgeting
  • Staff Hiring
  • Staff Management
  • Relationship Building
  • Mail Handling
  • Office Administration
  • Payroll and Budgeting
  • Staff Training

Timeline

Cap 1 Associate
Walmart
09.2019 - 01.2020
Customer Service Representative
Racetrac
02.2019 - 08.2019
Office Manager
MJ Lawn INC
01.2019 - Current
Photographer/Sales Associate
Legoland
03.2017 - 09.2017
Cashier/Customer Service
Checkers inc
04.2015 - 02.2016
Lake Region High School
High school diploma
Courtney Taylor