Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
5f
Courtney Taylor

Courtney Taylor

Franklin,MA

Summary

Dedicated phlebotomist with extensive experience at multiple medical facilities. Skilled in venipuncture and compassionate patient care. Proven ability to enhance patient satisfaction through effective communication and tailored services. Adept at specimen handling and maintaining accurate records, fostering trust and collaboration within healthcare teams. Committed to continuous learning and quality improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Phlebotomist

Atrius Health Care
10.2024 - 09.2025
  • Sole phlebotomist responsible for all aspects of providing phlebotomy service, and care for 5 internal medicine doctors, and walk in Atrius patients.
  • Collected blood samples using proper techniques to ensure patient safety and specimen integrity.
  • Maintained accurate records of patient information and sample collection procedures.
  • Enhanced patient experience through compassionate care and communication during blood draw
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Packaged and shipped specimens to central lab daily.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.

Phlebotomist

Umass Memorial Hospital Marlboro
02.2021 - 02.2024
  • Part of the phlebotomy team, for inpatient, and outpatient.
  • Sole phlebotomist in the cancer center (1.5 years )
  • Adhered to infection control policies to maintain a sterile environment during blood draws.
  • Engaged in continuous learning to stay updated on best practices in phlebotomy techniques and patient care.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Collected, labeled, and processed blood samples for variety of tests, and proper identification of correct type of venipuncture technique, ensuring accuracy and timely delivery to laboratory.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients of all ages.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Reviewed and processed requisitions for laboratory tests.

Caregiver

Mature Caregivers
03.2021 - 07.2022
  • Monitored vital signs and reported changes to healthcare professionals.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided emotional support to patients and families, fostering a compassionate environment.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Education

Associate of Science - Liberal Arts And Sciences

University of Hartford
West Hartford, CT
05-2006

High School Diploma -

Bishop Feehan High School
Attleboro, MA
06-2004

Skills

  • Patient care
  • Specimen handling
  • Proficient in EPIC
  • Emergency response training
  • Venipuncture and capillary puncture
  • Multitasking Abilities
  • Certified in CPR/AED
  • Compassionate and Attentive to all patients needs
  • Specimen labeling procedures
  • EKG trained
  • Geriatric and Pediatric phlebotomy

Accomplishments

  • Work independently with little to no supervision
  • Sole phlebotomist and lab tech at multiple different sites
  • Consistently receive highly satisfied patient reviews, with numerous patients returning and specifically requesting me for their venipuncture procedures due to my precision, professionalism, and calming bedside manner.
  • Received a 5 star rating on Google Reviews for exceptional service at Atruis Health Norfolk Lab, reflecting strong patient satisfaction and quality care.

Certification

  • Phlebotomy Certificate, from The Health training center. February 2020.
  • CPR


Timeline

Phlebotomist

Atrius Health Care
10.2024 - 09.2025

Caregiver

Mature Caregivers
03.2021 - 07.2022

Phlebotomist

Umass Memorial Hospital Marlboro
02.2021 - 02.2024

Associate of Science - Liberal Arts And Sciences

University of Hartford

High School Diploma -

Bishop Feehan High School

Similar Profiles

CREATE PROFILE