Summary
Overview
Work History
Education
Skills
Timeline
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COURTNEY THEOPHILE

Maplewood,NJ

Summary

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles.

Overview

5
5
years of professional experience

Work History

Assistant Manager

AT&T
01.2023 - Current
  • - Opening and Closing POS system
  • - Inventory Check
  • - Selling wireless products (smartphones, tablets, smart watches, internet)
  • - Up sell and pitching AT&T promotions to customers
  • - Meeting and overachieving revenue goals and quotas
  • - Transferring/Backing up Data from device to device
  • - Resolving technical issues w/ devices (sim card and cellular errors)

Sales Rep

T-Mobile
01.2021 - 01.2022
  • Mastered Sales and Customer Service Basics
  • Sold wireless devices and services, focused on creating great customer experiences by understanding needs, demonstrating tech, and offering personalized solutions (accessories, plans)

Education

SAP S/4 Hana Public Cloud -

Vower Inc (Sponsored By SAP)
01.2026

High School -

Miller Grove HS
01.2020

Skills

  • Customer Service
  • Technical troubleshooting
  • Revenue generation
  • Data transfer
  • Store Operations
  • Target Achievement
  • Product Expertise
  • Creativity

Timeline

Assistant Manager

AT&T
01.2023 - Current

Sales Rep

T-Mobile
01.2021 - 01.2022

SAP S/4 Hana Public Cloud -

Vower Inc (Sponsored By SAP)

High School -

Miller Grove HS
COURTNEY THEOPHILE