Summary
Overview
Work History
Education
Skills
References
Timeline
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Courtney Thomas-Mckinney

Freeport,IL

Summary

Customer-oriented professional with a background in managing key accounts and fostering strong client relationships. Skilled in resolving complex customer issues while enhancing satisfaction metrics. Demonstrated ability to implement innovative solutions that drive revenue growth and improve operational efficiency. Proven track record in team leadership, negotiation, and strategic planning.

Overview

26
26
years of professional experience

Work History

Customer Account Manager

Comcast
06.1998 - 11.2024
  • Educated customers where applicable to alleviate need for future contact.
  • Processed orders accurately and efficiently according to established procedures.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Promoted available products and services to customers during service, account management and order calls.
  • Built sustainable relationships of trust through open communication with customers.
  • Identified opportunities to upsell additional services when appropriate.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Provided accurate, valid, and complete information to customers.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

Some College (No Degree) -

Olive Harvey College
Chicago, IL

Skills

  • Sales negotiations
  • Business strategies
  • Sales tactics
  • Performance tracking
  • Client relationship building
  • Revenue generation
  • Time management
  • Adaptability and flexibility
  • Attention to detail
  • Interpersonal communication
  • Multitasking Abilities
  • Problem-solving abilities
  • Reliability

References

References available upon request.

Timeline

Customer Account Manager

Comcast
06.1998 - 11.2024

Some College (No Degree) -

Olive Harvey College

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Courtney Thomas-Mckinney