Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARK DAWSON

Knightstown,US

Summary

Collaborative professional dedicated to fostering strong relationships and ensuring client satisfaction through empathetic and patient communication. Demonstrates ability to effectively manage accounts and drive customer engagement as Customer Account Manager. Driven and dedicated to fostering strong, positive relationships with clients, delivering top-notch account management. Adept at understanding client needs, offering tailored solutions, and ensuring satisfaction through effective communication and empathy. Proven ability to collaborate across teams, leveraging persuasive skills to resolve issues and enhance customer experience. Committed to creating cooperative and engaging environment, prioritizing client goals and needs.

Overview

18
18
years of professional experience

Work History

Customer Account Manager

Bane-Welker Equipment
Pendleton, Indiana
04.2025 - Current
  • Managed customer relationships, ensuring satisfaction and retention through effective communication and problem-solving.
  • Formulated customized account strategies to enhance client satisfaction and optimize service delivery efficiency.
  • Collaborated with cross-functional teams to streamline processes and enhance overall customer experience.
  • Analyzed account performance data, identifying trends to drive proactive engagement and support initiatives.

Customer Account Manager

Koenig Equipment, Inc
Richmond, Indiana
02.2018 - 03.2025
  • Gather feedback from customers to identify areas for improvement in products and services.
  • Build strong relationships with clients by providing reliable, timely service
  • Develop excellent communication and interpersonal skills by interacting with customers on a daily basis.
  • Demonstrates ability to stay organized and motivated in a fast-paced environment.

Area Supervisor

Pioneer Hi-Breds
Rushville, Indiana
03.2008 - 02.2018
  • Facilitated team meetings to review goals and objectives for upcoming season.
  • Addressed conflicts using effective problem-solving techniques.
  • Participated in customer meetings and worked closely with team to resolve customer satisfaction issues.

Education

Agriculture

Purdue Polytechnic Vincennes
Vincennes, Indiana, US

Skills

  • Sales tactics
  • Sales negotiations
  • Problem-solving abilities
  • Product Knowledge
  • Customer Retention
  • Customer Satisfaction
  • Conflict Resolution
  • Solution selling
  • Pipeline Management

Timeline

Customer Account Manager

Bane-Welker Equipment
04.2025 - Current

Customer Account Manager

Koenig Equipment, Inc
02.2018 - 03.2025

Area Supervisor

Pioneer Hi-Breds
03.2008 - 02.2018

Agriculture

Purdue Polytechnic Vincennes