Ma Bernadith Brooks
Mount Holly,NJ
Summary
Results-driven Customer Account Manager with expertise in client relationship building, performance tracking, and revenue generation. Proven track record of enhancing customer satisfaction and loyalty through strategic engagement initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Account Manager
Aarron's Inc
555 High St Mount Holly, NJ 08060
09.2019 - 10.2025
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Managed account inquiries, resolving issues promptly to ensure customer retention.
- Collaborated with cross-functional teams to optimize service delivery processes.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Led training sessions for new employees on account management best practices.
- Implemented strategies that increased client engagement and loyalty across accounts.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
Operations Manager
Staples
555 High St, Mount Holly, NJ 08060
03.2017 - 09.2019
- Streamlined daily operations to enhance efficiency and productivity across multiple departments.
- Implemented process improvements that reduced operational costs and increased service delivery speed.
- Developed training programs for staff, fostering skills development and enhancing team performance.
- Managed vendor relationships, negotiating contracts to ensure favorable terms and service quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Coordinated with senior leadership to align operational strategies with overall business objectives for growth.
Education
Certificate Clinical Medical Administrative Asst - Medical Assistant CCMA
MedCerts
14143 Farmington Rd, Livonia, MI 4815406-2026
Licensed CNA - Certified Nursing Assistant
Nirvana Institute
2201 W Madison St, Chicago, Il 6061212-2025
High School Diploma -
Tungkop National High School
Tungkop ,Minglanilla , Cebu03-2004
Skills
- Client relationship building
- Performance tracking
- Revenue generation
- Sales tactics
- Sales negotiations
- Account servicing
- Opening and closing procedures
- Cash handling
- Processing payments
- Teamwork and collaboration
- Contract negotiation
- Problem-solving
- Multitasking Abilities
- Team leadership
- Product knowledge
- Time management abilities
- Written communication
Certification
- Licensed Certified Nursing Assistant
Timeline
Customer Account Manager
Aarron's Inc
09.2019 - 10.2025
Operations Manager
Staples
03.2017 - 09.2019
Certificate Clinical Medical Administrative Asst - Medical Assistant CCMA
MedCerts
Licensed CNA - Certified Nursing Assistant
Nirvana Institute
High School Diploma -
Tungkop National High School