Courtney Thomas
Louisville,USA
Summary
Achieved high levels of customer satisfaction and loyalty through effective case management strategies. Delivered exceptional service by maintaining professionalism and efficiency in all interactions. Demonstrated readiness to relocate for new opportunities across the US.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CEO/Owner
ROYAL COURT
01.2022 - Current
- Maintained a high level of customer satisfaction by actively listening to client needs and preferences
- Managed salon appointments efficiently to ensure smooth operations and minimize wait times for clients
- Collaborated with team members to create a positive work environment focused on delivering excellent customer experiences
- Implemented innovative marketing strategies to attract new customers and increase salon visibility within the community
- Maintained cleanliness and organization of workstations, tools, equipment, and common areas
- Implemented time management strategies to ensure efficient scheduling of appointments while maintaining quality service
Case Manager
McKesson
09.2018 - 10.2020
- Make outbound/ inbound calls to facilities to make sure patients has took the proper steps in order for me to submit a prior authorization.
- Managed a caseload of XX clients, providing comprehensive case management services
- Advocated for clients' rights and ensured access to appropriate resources and support systems
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
- Assisted clients in navigating complex healthcare systems and accessing medical care
- Educated clients on available community resources related to housing, employment, education, etc
- Collaborated with legal professionals to ensure compliance with court orders or legal requirements
Bar Manager
Dukes Bar and Grill
01.2016 - 09.2018
- Make goal boards to see how we and exceed monthly objective and sale quota
- Always try to over sell
- Always recommend trendy things that you know customers would want more of
- Make sure guest are always happy
- Manage inventory
- Make weekly schedule
- Make cocktails in a timely manner
- Build relationship with customer to insure consistency
Bill collector
PCI
02.2013 - 01.2016
- PCI
- Answer inbound / outbound calls
- Make Payments over phone
- Encourage caller to pay off debt by offering payment plans
- Send emails
- Collect debt
Education
High school diploma - undefined
North academy
09.2018
Skills
- Effective decision making
- Customer focus
- Strategic visioning
- Crisis management
- Inspirational leadership
- Leadership and people development
- Client engagement
- Management team leadership
- Business development
- Human resources
- Strategic business planning
Certification
- Driver's License
- Communication
Languages
English
Beautician
Being a beautician will always be heart, This is what I love to do. But I’ll never stop evolving because I know there’s more out there.
Accomplishments
I am a very dedicated worker. I take every job I've had very serious. I got promoted to bar manager while only working at my job for 6 months. My sales wete through the roof and I kept a positive attitude. I've worked in office settings to bars settings, and call centers. I can handle anything that comes my way. My personality, work ethic, and leadership can get the job done. No questions asked. With my consistency and determination, I'm positive I would be a great candidate for your company.
Timeline
CEO/Owner
ROYAL COURT
01.2022 - Current
Case Manager
McKesson
09.2018 - 10.2020
Bar Manager
Dukes Bar and Grill
01.2016 - 09.2018
Bill collector
PCI
02.2013 - 01.2016
High school diploma - undefined
North academy