Courtney Tinnin
Graham,NC
Summary
Customer service expert with proven ability to resolve issues and enhance communication. Experienced in training teams to boost retention and service efficiency. Recognized for effectively managing multiple requests and addressing escalated customer needs. Committed to increasing productivity through strong analytical and management skills.
Overview
18
18
years of professional experience
Work History
Lead Customer Service Representative
Smart Care One Llc
Burlington , NC
09.2021 - Current
- Resolved customer inquiries and issues efficiently while maintaining strong client relationships.
- Delivered prompt, friendly service for routine inquiries and resolved complaints to maintain customer satisfaction.
- Managed high-volume inbound calls to assist customers effectively.
- Trained new representatives on company policies and best practices in customer service.
- Coached and motivated new agents, improving their performance and job knowledge through tailored training sessions.
- Provided management with actionable insights on customer trends and identified service challenges to inform strategy.
- Processed billing paperwork and ensured accurate payment collection.
- Inspected returned items for compliance with return policies.
Twister
Glen Raven Custom Fabrics
Burlington, NC
05.2018 - 04.2021
- Prepared twister ride area by verifying functionality of all safety devices.
- Operated twisting machinery to produce high-quality fabric products consistently.
- Monitored production processes, ensuring uniform material quality.
- Coordinated with team members to streamline workflow.
- Assisted in training new employees on operational procedures.
- Documented production records, supporting compliance and reporting.
- Implemented safety protocols ensuring secure work environment.
Shift Manager
Fire Pit Wings and Burgers
Burlington , NC
10.2016 - 05.2018
- Supervised daily operations, ensuring efficient service and smooth workflow across all shifts.
- Trained staff on customer service and food preparation standards.
- Managed inventory levels and ordered supplies, supporting uninterrupted restaurant operations.
- Coordinated staff schedules to optimize coverage during peak shifts.
- Enforced health and safety regulations to maintain a safe work environment.
- Resolved customer complaints promptly, fostering increased satisfaction and customer loyalty.
- Conducted performance evaluations to support employee development initiatives.
- Collaborated with kitchen staff to streamline food preparation processes.
Afministrative Assistant
A-1 Fence Builders
Graham , NC
07.2008 - 02.2016
- ,Facilitated communication between clients, vendors, and team members to ensure timely project updates.
- Managed office correspondence and communications for construction projects to ensure clarity and timely information flow.
- Coordinated project manager and field staff schedules to enhance operational effectiveness.
- Organized project files and documentation for compliance and accurate tracking.
- Assisted in preparing client proposals and contract documents with precision.
- Maintained inventory of office supplies and ordered materials.
- Developed training materials to facilitate smooth onboarding process for new administrative staff.
- Implemented filing systems to streamline retrieval of project information and maintain organization.
Education
High School Diploma -
Walter M Williams High School
Burlington NC 2721706-2005
BBA - Business Administration and Management
University of Phoenix
Tempe, AZ03-2026
Skills
- Customer service
- Customer retention strategies
- Project management
- Problem resolution
- Data analysis
- Effective communication
- Team building
Affiliations
Volunteering for church events , Creative Writting for events weddings funerals etc
Timeline
Lead Customer Service Representative
Smart Care One Llc
09.2021 - Current
Twister
Glen Raven Custom Fabrics
05.2018 - 04.2021
Shift Manager
Fire Pit Wings and Burgers
10.2016 - 05.2018
Afministrative Assistant
A-1 Fence Builders
07.2008 - 02.2016
High School Diploma -
Walter M Williams High School
BBA - Business Administration and Management
University of Phoenix