Summary
Overview
Work History
Education
Skills
Communication Skills
References
Timeline
Generic

Courtney Travis

Woodland,CA

Summary

I have been in customer service for 12+ years. I have always worked hard and have always been very reliable. I am always looking to pick up hours, help with extra tasks and I am always looking to improve my knowledge of the company I work for. I am looking to be a part of a company which allows personal growth which can be reached with dedication, personal skills, and knowledge.

Overview

6
6
years of professional experience

Work History

Golf Service Representative

Yocha Dehe Golf Course
06.2018 - Current
  • Responsible to check people in at the Pro Shop for their Tee Times by receiving payment, checking them in on our computer system (EZ-Links) and assisting with any questions about the course
  • Answering multi-line phones, checking voicemails, making sales posters, talking with vendors about product and transferring calls to the correct departments
  • Responsible for keeping the Pro Shop in pristine conditions, making sure it is always stocked and all the product is displayed easily.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

Dispatch/Security Officer

Cache Creek Casino Resort
08.2019 - 02.2022
  • Observe and Report camera surveillance with a BOSCH pad, hands on with the Park Assist Program, hands on with the Surveillus System and report findings to on duty Supervisor.
  • Conduct tracking of patrons/employees for injuries, thefts, use of illegal substances, altercations with patrons and/or employees.
  • Responsible for writing reports for any incident that occurs on property that could possibly be used in court for Law Enforcement or in case of a Lawsuit.
  • Worked closely with Yolo Dispatch, 911 Dispatch and Cal Trans.
  • Receive and transmit radio traffic throughout the entire Casino property.
  • Enhanced security measures by implementing an efficient dispatch system for timely officer deployment.
  • Maintained accurate logs of incidents and dispatched officers, ensuring proper documentation for future reference.
  • Monitored multiple surveillance systems simultaneously, allowing for prompt identification and resolution of potential threats.

Golf Service Representative

Yocha Dehe Golf Course
08.2018 - 08.2019
  • Assists with the overall upkeep of the Yocha Dehe property
  • Assists in the setup and execution of golf tournaments and outings
  • Provides sincere and courteous service to all guests with items such as bag handling and club cleaning
  • Maintains the cart storage area and cart wash down area in a neat, clean, and orderly condition
  • Prepares golf carts for play following the standards of Cache Creek Casino Resort
  • Assists in educating players regarding course policy, current cart policy, speed of play and so forth
  • Assists players by changing their golf spikes, if needed.

Cage Cashier

Cache Creek Casino Resort
06.2018 - 08.2018
  • Assist patrons with ATM transaction, cashing TITO Tickets, e-checks, cash advances and money exchange between cash and gaming chips
  • Assist guests with questions about the Casino
  • Report suspicious actively to the Cage Supervisor
  • Advised of Title 31.

Education

High School Diploma -

Woodland Senior High School
Woodland
06.2008

Skills

  • Experience with Microsoft Office – Word and Excel
  • Strong communication skills with the public
  • Cash handling abilities
  • Answering multi-line phone systems
  • Customer Support
  • Customer Relations
  • Active Listening
  • Customer Service
  • Computer Literacy
  • Multitasking
  • Adaptability
  • Problem Solving
  • Attention to Detail
  • Decision Making
  • Conflict Resolution

Communication Skills

Communicates effectively in high stressful situations while being hard-working and reliable. Staying focused while going above and beyond to support my team, works well independently with the tasks provided and is a quick learner with excellent computer skills.

References

  • William Foust IV, Director of Golf, Yocha Dehe Golf Course, 530-796-5649
  • Kerryne Moore Borges, Coworker, Yocha Dehe Golf Course, 530-723-8223
  • Erika Barajas, Former Coworker, Walmart, 530-217-9009

Timeline

Dispatch/Security Officer

Cache Creek Casino Resort
08.2019 - 02.2022

Golf Service Representative

Yocha Dehe Golf Course
08.2018 - 08.2019

Golf Service Representative

Yocha Dehe Golf Course
06.2018 - Current

Cage Cashier

Cache Creek Casino Resort
06.2018 - 08.2018

High School Diploma -

Woodland Senior High School

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Courtney Travis