Courtney Wafford
Manhattan,KS
Summary
As a Regional Maintenance Director my primary objective is to support the functioning of business operations by managing staff, coordination operations and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals and monitoring performance. I am seeking a company that focuses on Quality and Integrity.
Overview
27
27
years of professional experience
Work History
Facility Maintenance Director
Confidential Military Housing
04.2023 - Current
- Manage team of 75, 4000+ units, 250 Historical homes
- Focused on Customer Service, Curb Appeal, Budget/Forecasting/Declining budget, Capital Projects, Financials, MOS/Variance, Inventory Control, Vendor Management, Payroll, Inspections, Team Building and motivation, technical training and Career Pathing, Emergency Action Planning, OSHA, EHS, Preventative Maintenance, SOP compliance, Local/state and federal compliance codes
- Proficient in Word, Excel, Smart Sheet, Teams, Entrada, Yardi, Ulitpro and Project Management Software
President
Kando Remodel & Renovation LLC
06.2018 - 04.2023
- Manage 85 employees, focused on Customer Service, Quality Control and Project Management
- Write Policy/Procedures, EHS, OSHA, Contracts, Budget, Marketing and Development, Technical Training, Subcontractor management, Site Inspections, Scheduling, Inventory management, Payroll, AR/AP, Collections, Talent acquisition, Team building, Career Pathing
- Proficient in Word, Excel, PowerPoint, Teams, QuickBooks, Project Management Software
Area Service Manager
Francis Property Management
01.2013 - 06.2018
- Manage portfolio of 5 properties, 22000 units, 24 employees
- Focused on Customer Service, Quality Control, Curb appeal, technical training, Career Development, Scheduling, Vendor Management, Budget and inventory control, Ordering, Site inspections, SOP management, Preventative maintenance, team building and assisted in general and advanced repairs as required
- Proficient in Word, Excel, Yardi, Office equipment
President
Kando Services Inc.
08.1997 - 10.2012
- Manage 450 employees, focused on Customer Service, Quality Control and Project Management
- Write Policy/Procedures, EHS, OSHA, Contracts, Budget, Marketing and Development, Technical Training, Subcontractor management, Site Inspections, Scheduling, Inventory management, Payroll, AR/AP, Collections, Talent acquisition, Team building, Career Pathing
- Proficient in Word, Excel, PowerPoint, QuickBooks, Project Management Software
Regional Maintenance Director
ConAm Management
07.1999 - 03.2002
- Manage team of 225 employees, AZ and NM 8,750 to include tax credit
- Focused on Customer Service, Curb Appeal, Budget/Forecasting, Capital Projects, Financials, MOS/Variance, Inventory Control, Vendor Management, Payroll, Inspections, Team Building and motivation, technical training and Career Pathing, Emergency Action Planning, OSHA, EHS, Preventative Maintenance, SOP compliance, Local/state and federal compliance codes
- Proficient in Word, Excel, AMSI, Yardi and Project Management Software
Education
2017CAMT+E - Certified Apartment Maintenance Technician+Energy
HAA/NAA
Houston, TX2001 Project Manager Cert - Project Management
Phoenix College Online
Phoenix, AZ1990 ESCO Institute Universal HVAC - 608 Universal
Wilson County Tech
Wilson County, TN1985 Wilson County Tech Emergency Medical Tech -
Wilson County Tech
Wilson County, TN1984 East Carolina University Associates Business Mngt - Associates Business
East Carolina University
Greenville, NC1983 R.L. Fike HS Academic Diploma -
R.L. Fike High School
UnknownSkills
- Team Building
- Project Management
- Budget Planning
- Communication
- Problem-solving
Additional Information
Implemented new procedures and technologies that improved efficiency and streamlined operations., I successfully started a janitorial/general contracting company that became the largest serving the apartment industry in Phoenix, AZ. As an industry leader my company set standards for quality and integrity. As a member of the AMA influenced local and state legislature for the promotion and improvement of small businesses. Served on local committees for fund raising events to give back to the community.
Personal Information
Title: Regional Facilities Director
References
Available upon request.
Timeline
Facility Maintenance Director
Confidential Military Housing
04.2023 - Current
President
Kando Remodel & Renovation LLC
06.2018 - 04.2023
Area Service Manager
Francis Property Management
01.2013 - 06.2018
Regional Maintenance Director
ConAm Management
07.1999 - 03.2002
President
Kando Services Inc.
08.1997 - 10.2012
2017CAMT+E - Certified Apartment Maintenance Technician+Energy
HAA/NAA
2001 Project Manager Cert - Project Management
Phoenix College Online
1990 ESCO Institute Universal HVAC - 608 Universal
Wilson County Tech
1985 Wilson County Tech Emergency Medical Tech -
Wilson County Tech
1984 East Carolina University Associates Business Mngt - Associates Business
East Carolina University
1983 R.L. Fike HS Academic Diploma -
R.L. Fike High School
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