Jaden Cady
Manhattan,KS
Summary
Professional technical support specialist with comprehensive experience in information security and response procedures. Adept at resolving complex technical issues and enhancing reporting and communication. Strong collaborator with focus on team success and adaptability to changing needs. Known for problem-solving skills and delivering reliable IT solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist
Manhattan Area Technical College
10.2025 - Current
- Managed assets in Active Directory, enforcing a new naming convention to streamline device compliance with Microsoft XDR/Intune Policy
- Assisted with regulatory compliance to ensure the IT department met standards proscribed by FERPA
- Wrote policy guidelines and processes to provide students and employees with training, resources, and education
IT Service Desk Agent
Terracon Consultants
05.2024 - 10.2025
- Spearheaded the development of the Digital Employee Experience team to better meet the needs of 7,500 employees across 187 offices
- Supported Microsoft based MFA enrollment across the enterprise, enforcing modern cybersecurity risk and compliance standards to protect sensitive company information
- Wrote detailed reports concerning security incidents to ensure improved incident response procedures and shield the company from financial damage
Flight Sergeant
United States Air Force
05.2016 - 05.2023
- Supervised all activities for 22 military personnel and 6 civilians to ensure compliance with training standards and Title 18 USC
- Managed incident response to events effecting 10.1 billion dollars of US Government equipment and 4,500 personnel
- Sustained adherence to Air Force policies, governing documentation, and law to ensure the flight was complaint
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governor's University
Salt Lake City, UT08-2026
Skills
- FERPA, GLBA, and FISMA Knowledge
- Malware Detection and Analysis
- Anti-Phishing and Email Security
- SIEM/XDR Platforms
- Report Writing and Compliance
- Chain of Custody/Evidence Collection
Certification
- CompTIA CYSA+
- CompTIA Security+
- CompTIA Network+
- CompTIA Project+
- CompTIA A+
- Linux Essentials LPI 101-500
- Azure Fundamentals AZ-900
Timeline
Desktop Support Specialist
Manhattan Area Technical College
10.2025 - Current
IT Service Desk Agent
Terracon Consultants
05.2024 - 10.2025
Flight Sergeant
United States Air Force
05.2016 - 05.2023
Bachelor of Science - Cybersecurity And Information Assurance
Western Governor's University