Dynamic, detail-oriented, and performance-focused Insurance Claims Adjuster, with extensive experience in handling a wide range of property claims, including wind, hail, fire, water damage, and vandalism perils in both commercial and residential settings. A hands-on leader with well-defined communication, analytical, multitasking, and documentation abilities.
Hi, I’m
Courtney Wallace
Galesburg,IL
Summary
Overview
9
years of professional experience
1
Certification
Work History
Stratus Networks
Sales Development Representative
03.2022 - 03.2023
Job overview
- Utilized market research and competitive intelligence to identify trends and opportunities and build and maintain strong relationships with key decision- makers and influencers
- Acted on leads by making 50 cold calls per day, resulting in an average of 10 qualified leads per week and a 30% increase in lead conversion rates over a three-month period.
- Established relationships with prospects and customers to promote product understanding and drive sales growth
Raphael & Associates
Insurance Claims Analyst
03.2021 - 03.2022
Job overview
- Maintained exceptional customer service and managed communications with insured.
- Handled and reviewed property claims (commercial and residential) for wind, hail, fire, water damage, and vandalism perils.
- Conducted thorough coverage analysis and created detailed reports for clients.
- End to end management of general liability claims according to policy coverage and state requirements.
- Managed investigation, reporting, liability evaluation, and associated materials to accurately review claim information.
- Identified subrogation situations and initiated appropriate action.
B2Z Insurance
Desk Adjuster
02.2019 - 01.2021
Job overview
- Handled and reviewed property claims.
- Documented claim files and submitted final report to file for closure
- Responded to customer inquiries, made appropriate decisions and closed files.
- Identified subrogation claims and initiated appropriate action.
- Determined payments and issues checks or declines payment where applicable.
- Wrote estimates, worked with contractors & PA’s, and reviewed supplements.
- Reviewed prior losses, made coverage decisions, and issued payments when appropriate.
Galesburg Toyota
Business Development Specialist
10.2017 - 01.2019
Job overview
- Evaluated partnerships and acquisitions, analyzed market trends and customer needs to drive growth and revenue while prioritizing customer retention
- Directed the execution of social media analytics, content development and distribution, paid promotions, and collected results for effective marketing
- Developed and executed strategies to drive growth and revenue by identifying new market opportunities.
State Farm
Claims Associate
06.2014 - 10.2017
Job overview
- Consistently met and exceeded individual and team goals for claims processing and accuracy, surpassing company policies and performance metrics by processing an average of 100 claims per week with a 98% accuracy rate. Successfully managed a high volume of inbound calls, averaging 50 calls per day, while maintaining a 97% customer satisfaction rating based on post-call surveys.
- Input and maintain accurate and complete claims data in internal systems, including claim details, payment amounts, and relevant notes or comments, during and after calls
- Communicated effectively with customers to ensure their needs were met and questions were answered promptly and professionally.
Education
Academy of Art UniversitySan Francisco, CA
Master of Arts from Photography
University Overview
Florida A&M UniversityTallahassee, FL
Bachelor of Science from Broadcast Journalism
12.2012
University Overview
Skills
- Highly skilled in utilizing Xactimate Pro and Symbility software for accurate estimating and claims processing
- Possess extensive expertise in construction industry, particularly in water and fire mitigation as well as mold remediation
- Proficient in collaborating with Public Adjusters and contractors to efficiently manage claims
- Demonstrates exceptional social adaptability, enabling success in effectively engaging with diverse clients and excelling in all professional aspects
Certification
- TX All Lines Adjuster License
- CIE - Certified Insurance Examiner
- First Aid/CPR Certified
Timeline
Sales Development Representative
Stratus Networks
03.2022 - 03.2023
Insurance Claims Analyst
Raphael & Associates
03.2021 - 03.2022
Desk Adjuster
B2Z Insurance
02.2019 - 01.2021
Business Development Specialist
Galesburg Toyota
10.2017 - 01.2019
Claims Associate
State Farm
06.2014 - 10.2017
Academy of Art University
Master of Arts from Photography
Florida A&M University
Bachelor of Science from Broadcast Journalism
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