Melisa Mosley

• Conducted comprehensive interviews of witnesses and claimants to gather facts and information to obtain liability and at fault party's.
• Evaluated insurance policies and benefits to analyze damages with integrity and quality to determine coverage and benefits .
• Maintained claims data in different systems & reviewed problems to identify significant factors to prevent fraud , overpayment and come to appropriate resolution within company regulation and policies , in every claim.
• Gathered pertinent data to recognize solutions with ability to adjudicate, authorize and reconsider claims and explain benefits efficiently and adequately and with company regulations.
• Planned and organized efficient work schedule from work from home environment with high productivity and superior quality of work.

• Examined claims forms and other records to determine insurance coverage
• Investigated and assessed damage to property and reviewed property damage estimates.
• Verified insurance claims and determined fair amount for settlement.
• Answered customer questions regarding deductibles policy coverage & benefits.
• Prepared summaries of damage, payments and policy coverage.
• Examined claims forms and other records to determine insurance coverage and interpret to customer with clear concise understanding.
• Assisted individuals in establishing their entitlement to insurance benefits, claims and determined fair amount for settlement.
• Investigated and assessed damage to property and reviewed property damage estimates.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Monitored security and handled incidents calmly.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Reduced financial discrepancies by monitoring credit card sales and deposits.

• Approached potential clients by using direct marketing mailings and phone contacts.
• Calculated premiums and established payment methods for sales.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Finalized sales and collected necessary deposits.
• Met with customers to provide information about available products and policies.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.
• Remained impartial in order to advise clients based on circumstances.
• Collected, analyzed and validated agency commissions.
• Conducted annual reviews of existing policies to update information.

• Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
• Led sales team to exceed quarterly sales goals.
• Promoted brand awareness and utilized took advantage of network connections to increase brand development.
• Kept detailed track of sales and customer information in company system.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Negotiated contracts and sales terms with new and existing clients.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
• Managed administrative logistics of events planning, event booking and event promotions.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Screened calls and emails and initiated actions to respond or direct messages for managers.

Honorable Discharge

• Maintained responsibility for supervising and operating wheeled vehicles and equipment on diverse terrain and roadways while providing critical support and advanced mobility to team members
• Worked with supervisors to accomplish team objectives with high integrity and moral for all assignments.
• Provided transposition to and from various destinations and ensured safety of soldiers and important military cargo.
• Coordinated incoming and outgoing shipments to maintain schedules.
• Tracked supply, equipment and product inventory quantities to maintain necessary levels.
• Issued timely and accurate responses to both internal and external inquiries.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
• Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
• Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.