Courtney Walls
Greenville
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
8
8
years of professional experience
Work History
REMOTE SPECIALIST
HOME DEPOT
03.2024 - 05.2026
- Assisted customers with product selection and recommendations for home improvement projects.
- Coordinated inventory management to ensure stock availability and proper organization.
- Collaborated with team members to create visually appealing product displays in-store.
- Trained new staff on customer service standards and operational procedures.
HR ASSISTANT
Harbor Freight Tools USA
03.2021 - 02.2022
- Facilitated onboarding for new employees by preparing orientation materials that enhanced initial understanding of company policies and culture.
- Maintained employee records and updated HR databases for accuracy.
- Coordinated employee training sessions and monitored attendance to ensure compliance with development requirements.
- Supported recruitment efforts by scheduling interviews and communicating with candidates.
- Processed payroll information and submitted employee hours on time to support accurate and timely compensation.
Front Desk Receptionist
Reedy Family Medicine
06.2018 - 02.2020
- Greeted patients warmly upon arrival and ensured a positive first impression.
- Coordinated appointment scheduling and maintained physician's calendar to optimize patient flow.
- Addressed patient inquiries via phone and in person, ensuring clarity and satisfaction.
- Processed patient registration forms and verified insurance information accurately.
- Maintained a clean, organized reception area to enhance patient comfort.
- Answered incoming calls and directed callers to appropriate personnel or department, enhancing communication efficiency.
- Greeted customers warmly and made them feel welcome.
Education
HIGH SCHOOL DIPLOMA
CHERAW HIGH SCHOOL
CHERAW, SC06-2007
Some College (No Degree) - RADIOLOGY
Florence-Darlington Technical College
Florence, SCSkills
- Customer service
- Product recommendations
- Inventory management
- Visual merchandising
- Data entry accuracy
- Recruitment support
- Office organization
- Appointment scheduling
- Attention to detail
- Warm greeting
- Effective communication
Timeline
REMOTE SPECIALIST
HOME DEPOT
03.2024 - 05.2026
HR ASSISTANT
Harbor Freight Tools USA
03.2021 - 02.2022
Front Desk Receptionist
Reedy Family Medicine
06.2018 - 02.2020
HIGH SCHOOL DIPLOMA
CHERAW HIGH SCHOOL
Some College (No Degree) - RADIOLOGY
Florence-Darlington Technical College