Courtney Walton
Centerville,IA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomist/Lab Assistant position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Albia Hy-Vee Grocery Store
Eric Lahart
06.2021 - Current
- Implemented a robust quality control program that ensured adherence to health regulations while maintaining high levels of customer satisfaction.
- Enhanced store safety by enforcing proper food handling procedures and conducting routine equipment maintenance checks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Dietary Aide
Kathy Allen
01.2020 - 09.2020
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Pizza Hut
Lisa Saldana-Green
03.2019 - 12.2019
- Worked effectively in fast-paced environments.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Organized and detail-oriented with a strong work ethic.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Occasional Babysitter
Rachel Essary
10.2013 - 05.2015
- Monitored children's play activities to verify safety.
- Provided transportation to and from school activities as needed, ensuring punctual arrival for events or appointments.
- Communicated with parents about daily activities and behaviors.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy, age-appropriate snacks and meals.
Education
Certification - Certified Phlebotomist
Indian Hills Community College
Ottumwa, IA01.2024
High School Diploma -
Moravia High School
Moravia, IA05.2022
No Degree -
Indian Hills Community College
Ottumwa, IA09.2021
Skills
- Call center experience
- Payment Processing
- Policies and Procedures Adherence
- Understanding Customer Needs
- Maintaining safe environment
- Child Safety
- Social integration
- Sanitization
- Therapeutic Diets
Certification
- Licensed Phlebotomist Certification- [January,2024]
Timeline
Albia Hy-Vee Grocery Store
Eric Lahart
06.2021 - Current
Dietary Aide
Kathy Allen
01.2020 - 09.2020
Pizza Hut
Lisa Saldana-Green
03.2019 - 12.2019
Occasional Babysitter
Rachel Essary
10.2013 - 05.2015
Certification - Certified Phlebotomist
Indian Hills Community College
High School Diploma -
Moravia High School
No Degree -
Indian Hills Community College
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