Courtney Waren
San Angelo,TX
Summary
Office support professional with a background in front-desk service, patient scheduling, insurance verification, and daily deposit processing. Strong communication, phone etiquette, and office coordination skills support smooth daily operations and dependable customer service.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Office Manager
Shannon Clinic Pediatrics- Knickerbocker
San Angelo, Texas
07.2020 - Current
- Managed daily operations for pediatric front office at Knickerbocker location.
- Scheduled patient appointments and coordinated provider calendars.
- Trained front desk staff on office procedures and patient service.
- Maintained HIPAA compliance across records and patient communications.
- Resolved family concerns with clear, professional communication.
- Coordinated supplies, vendor calls, and office maintenance needs.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Office Assistant
Brantly Dental
San Angelo, TX
05.2016 - 07.2020
- • Greeted patients and provided friendly front-desk support.
- • Answered incoming calls and routed messages appropriately.
- • Verified insurance coverage for patient visits.
- • Scheduled patient appointments and updated calendars.
- • Facilitated referral coordination and follow-up for patients, enhancing their care experience.
- • Coordinated supply orders and ensured timely restocking of office materials to maintain operational efficiency.
- • Executed daily deposit processes and managed cash handling to ensure financial accuracy.
- • Supported patient care through general administrative help.
Office Assistant
Knox Oilfield Supply
San Angelo, TX
09.2012 - 05.2016
- Assisted customers with supply orders to meet their needs efficiently
- Greeted customers at the entrance, fostering a welcoming atmosphere
- Answered incoming calls to provide customer support and information
- Managed accounts receivable to track outstanding customer payments
- Processed daily cash deposits, maintaining accurate financial records
- Online invoicing
Education
High School Diploma -
Central High School
San Angelo, TX05-2005
Skills
- Computer skills, 10-key, Excel, Phone etiquette
- Patient scheduling
- Insurance verification
- Time management, active listening, communication and Goal-oriented
- Referral coordination
Personal Information
Title: Receptionist
Certification
CPR/First Aid
Timeline
Office Manager
Shannon Clinic Pediatrics- Knickerbocker
07.2020 - Current
Office Assistant
Brantly Dental
05.2016 - 07.2020
Office Assistant
Knox Oilfield Supply
09.2012 - 05.2016
High School Diploma -
Central High School