Lindsey Pugh
Rockwall,TX
Summary
Accomplished Manager with a proven track record at Sonic, enhancing customer satisfaction and team performance through exceptional organization and time management skills. Developed a comprehensive training program at Shenaniganz, boosting participant skill levels and engagement. Excelled in client relations, resolving conflicts with diplomacy and efficiency.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
4
4
years of professional experience
Work History
Receptionist
Elite Clean & Restoration
08.2024 - 01.2025
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Lead Axe Coach
Shenaniganz
09.2022 - 12.2024
- Developed a comprehensive training program for new throwers, resulting in increased confidence and skill level.
- Facilitated group lessons for beginners, introducing foundational techniques while fostering a welcoming atmosphere for newcomers to the sport.
- Enhanced customer satisfaction by maintaining a safe and engaging environment for all participants.
- Coordinated scheduling of leagues and tournaments, effectively managing space allocation within the facility to accommodate all needs.
- Collaborated with other coaches to share best practices and improve overall coaching quality across the facility.
- Managed inventory of equipment, ensuring proper maintenance and availability for all guests and league members.
Manager
Sonic
08.2020 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Rockwall High School
Rockwall, TX05-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Customer and client relations
Timeline
Receptionist
Elite Clean & Restoration
08.2024 - 01.2025
Lead Axe Coach
Shenaniganz
09.2022 - 12.2024
Manager
Sonic
08.2020 - 09.2022
Rockwall High School
Similar Profiles
Lindsey EckertLindsey Eckert
Sales Manager at Clean Restoration & RecoverySales Manager at Clean Restoration & Recovery
Jonah DeSmetJonah DeSmet
Restoration Technician at Clean-Pro RestorationRestoration Technician at Clean-Pro Restoration
Lamonica SimmonsLamonica Simmons
Customer Service Representative at Elite Cleaning & RestorationCustomer Service Representative at Elite Cleaning & Restoration