Courtney Weatherspoon
Hattiesburg,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in retail. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Human Resource Specialist
Army National Guard
06.2015 - 06.2021
- Th Brigade
- Responsible for recordkeeping of unit soldiers and clerical duties.
Customer Service Associate
Loan Masters
Hattiesburg , MS
06.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Met customer call guidelines for service levels, handle time and productivity.
Front End Associate
Sams Club
Hattiesburg, MS
04.2019 - 05.2020
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
Dollar General
McComb, MS
09.2018 - 03.2019
- Responsible for opening the store, cashier, stocking, and closing the store
- I was also responsible for checking in stock with various vendors and reconciling daily money intake.
Tray Packer
Sanderson Farms
Summit, MS
07.2015 - 08.2017
- Responsible for packing various poultry products and quality control.
Cashier
Walgreens
Hattiesburg, MS
08.2021 - 01.2024
- Handled cash with high accuracy and took care to check bills for fraud.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma - undefined
Amite County High School
Liberty, MSGraduated - undefined
Associate Of Applied Science - General Studies
Pearl River Community College
Hattiesburg, MS 08.2019 - 05.2021
Skills
Proficient inMicrosoft ExcelProficient in IPERMSExcellent Customer Service SkillsExcellent Communication Skills
Customer assistance
Customer assistance
Time management skills
Cash register systems
Basic math skills
Product knowledge
Money handling
Cash Handling
Payment collection
Stocking and replenishing
Written and verbal communication
Licensed Esthetician
Specializes in quality skincare
Provides luxurious eyelash extensions
Specializes in body hair removal
Timeline
Cashier
Walgreens
08.2021 - 01.2024
Customer Service Associate
Loan Masters
06.2020 - 07.2021
Associate Of Applied Science - General Studies
Pearl River Community College
08.2019 - 05.2021
Front End Associate
Sams Club
04.2019 - 05.2020
Assistant Manager
Dollar General
09.2018 - 03.2019
Tray Packer
Sanderson Farms
07.2015 - 08.2017
Human Resource Specialist
Army National Guard
06.2015 - 06.2021
High School Diploma - undefined
Amite County High School