Courtney Wesley
Addis,LA
Summary
Current hotel General Manager with 18 years in hospitality industry seeking to contribute leadership skills, effective communication skills to build a team that will succeed in a sometimes challenging environment, using my budgeting and sales knowledge to improve the company's daily operations all while maintaining brand standards and guests' satisfaction. Highly driven individual successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
14
14
years of professional experience
Work History
General Manager
Origin Hotel Baton Rouge
Baton Rouge, La
01.2025 - Current
- Lead operational, financial, and service performance for Origin Baton Rouge
- Direct full operational oversight of an 87-room hotel with small meeting space and food & beverage outlet.
- Currently maintaining overall guest satisfaction above brand standards.
- Improved operational & revenue efficiencies while maintaining brand compliance and service standards.
General Manager
Homewood Suites by Hilton Baton Rouge
Baton Rouge, LA
10.2020 - 01.2025
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversee yearly & monthly financial management, budget management, accounting and payroll activities.
- 4+ years in M3 accounting system & 2 years of Plate IQ
- Ensure that QA standards are being followed to ensure the highest scoring for annual QA audit.
- Strategize to ensure the hotel is meeting and or exceeding monthly budgeted goals as well as ensuring GOP is met.
Director of Sales
Homewood Suites Baton Rouge
Baton Rouge, LA
03.2017 - 10.2020
- Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.
- Maintained current LNR and CNR accounts by keeping open communication with clients.
- Researched new companies in the area to qualify for LNR accounts.
- Researching the market and sometimes shifting sales/revenue from the compset.
- Strategically planned yearly budgeting and marketing strategies to increase revenue.
Sales Coordinator
Hyatt Place Baton Rouge
Baton Rouge, LA
01.2016 - 02.2017
- Quoted and booked SMERF groups
- Prepared proposals and processed contracted to signed agreements.
- Entered all SMERF room blocks into the OPERA system.
- Created resumes using Sales Pro to dispurse to each department prior to group's arrival.
- Assisted the GM with collecting on outstanding LNR accounts that were in aging.
- Assisted the GM inputting invoiced into the M3 system to be processed.
Accounts Receivable Clerk
Renaissance Baton Rouge Hotel
Baton Rouge, LA
09.2015 - 01.2016
- Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
- Processed Direct Bill Application for companies that applied through Sales.
- Contacted clients for outstanding balances with Sales and Banquets department.
- Entered, posted and scanned accounts receivable documents into M3 software program.
- Completed hotel wide bank counts when asked by the Controller.
Front Office Manager
Renaissance Baton Rouge Hotel
Baton Rouge, LA
04.2012 - 09.2015
- Efficiently organized resources and staff necessary to handle any requirements and maintain strong hospitality service levels.
- Managed a team of 20, including bellmen and concierge.
- Assisted in the completion of all new hire and onboarding training.
- Ensured that the staff completed all required training and stay up to date with QA audit.
- Resolved guest issues
- Schedules team members to ensure that all departments were covered.
- Completed job performance reviews yearly on team members.
- Recruited, interviewd and hired team members to support the Renaissance Brand.
- Earned 92% on department's team member surveys
Education
Biology/Pre-Dental
University of New Orleans
New Orleans, LAHigh School Diploma -
White Castle High School
White Castle, LA05.2005
Skills
Guest services/Hospitable
Accounts Receivable
Budget and Marketing planning
P&L Management
Successfully resolving guest issues
Managerial background
Microsoft Office efficient
Training and Mentoring
4 years hotel sales experience
CPR Certified
M3 & Plate IQ efficient
ProfitSword
References
Available upon request
Timeline
General Manager
Origin Hotel Baton Rouge
01.2025 - Current
General Manager
Homewood Suites by Hilton Baton Rouge
10.2020 - 01.2025
Director of Sales
Homewood Suites Baton Rouge
03.2017 - 10.2020
Sales Coordinator
Hyatt Place Baton Rouge
01.2016 - 02.2017
Accounts Receivable Clerk
Renaissance Baton Rouge Hotel
09.2015 - 01.2016
Front Office Manager
Renaissance Baton Rouge Hotel
04.2012 - 09.2015
Biology/Pre-Dental
University of New Orleans
High School Diploma -
White Castle High School