Courtney Whitley
Clayton,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level medical billing and coding position. Newly Certified Professional Coder and Medical Administrator who is knowledgeable in CPT, ICD-10 and HCPCS coding. Experienced in preparing invoices, processing payments and pursuing past-due balances. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with insurance, contracts and other documents affecting billing processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Payment Poster
Pivot Physical Therapy
12.2018 - 10.2019
- Accurately posted payments and adjustments both electronically and manually.
- Processed payments that had been received from insurance companies and Medicare.
- Processed payments over the phone from clients
- Entered denial/rejection codes.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Assisted in sending off medical records
- Monitored accounts to verify compliance with payment terms and schedules.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
Front Office Receptionist
Jeffers, Mann, & Artman Pediatrics
08.2017 - 12.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Checked in incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean reception area to promote positive, professional environment for clients.
- Offered every visitor professional and prompt service, completing check-ins, check-outs, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Verified Insurances
- Took Co-pays and outstanding balances
- Used allscripts and EHR to schedule appointments
- Scanned medical records
- Completed daily stats
- Also helped in the billing office for a short while keying in charges
Administrative Assistant
Right At Home Health Care
10.2015 - 08.2017
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Posted client payments
- Handled weekly invoicing
- Managed all the Long Term Care insurance claims and analysis as well.
Education
Associate of Applied Science - Medical Office Administration
Johnston Community College
Smithfield, NC12.2018
High School Diploma -
West Johnston Highschool
Benson06.2013
Skills
- Excel, Microsoft, Powerpoint, etc
- Allscripts experience
- EHR experience
- Payment Posting
- Effective Communication Skills
- Decision Making
- Critical Thinking
- Accurate Data Entry
- Time Management
- Organizational Skills
- Customer Service
- Problem Solving
- Attention to Detail
- Codes Reviewing
- Medical Billing Knowledge
- Insurance Verification
- Medical terminology
- HIPPA compliance
- ICD-10, CPT, HCPS II coding
- Third party insurance (HMO/PPO/POS)
- Quickbooks
- Medical record management
Certification
- CPC-a - Certified Professional Coder - AAPC - Novemenber 2023
- Health insurance specialist - Johnston Community College-June 2018
Timeline
Payment Poster
Pivot Physical Therapy
12.2018 - 10.2019
Front Office Receptionist
Jeffers, Mann, & Artman Pediatrics
08.2017 - 12.2018
Administrative Assistant
Right At Home Health Care
10.2015 - 08.2017
Associate of Applied Science - Medical Office Administration
Johnston Community College
High School Diploma -
West Johnston Highschool
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