Courtney Whittaker
Forney,TX
Summary
Seasoned professional with 11 years in customer service and care management; adept in documentation, patient registration, and insurance processing. Proven expertise in client outreach, resolving inquiries, and maintaining high service standards. Seeking a Care Coordinator III role to leverage extensive experience in efficient care coordination and client relations.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Assurant, Inc
Forney, TX
06.2026 - Current
- Resolved customer concerns through phone, email, and in-store communication with professionalism.
- Processed customer warranty requests through claim tracking systems and service records.
- Coordinated with service teams to gather repair details and supporting documents.
- Reviewed warranty claims for compliance with company policies and coverage terms.
- Evaluated product issues against warranty guidelines and approval requirements.
- Interpreted warranty language to resolve questions and support claim decisions.
- Maintained accurate warranty records for company reporting and audit support.
Customer Service Representative
Ashley Furniture Homestore
Mesquite, Texas
01.2025 - 06.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Executed daily operational tasks with precision.
- Collaborated with diverse teams to resolve product and service issues.
- Completed day-to-day duties accurately and efficiently.
- Provided assistance to customers by addressing inquiries and requests.
- Worked with cross-functional teams to achieve goals.
- Reviewed warranty claims for compliance with company policies and coverage terms.
- Maintained updated knowledge through continuing education and advanced training.
Sales Consultant
Stanton Optical
Ridgeland, MS
12.2021 - 06.2024
- Drove revenue growth through upselling and closing sales, aligning product benefits with client needs to enhance customer satisfaction.
- Fostered ongoing customer relationships by providing superior service and timely follow-up post-sale, leading to increased client retention.
- Foster ongoing customer relationships, ensuring superior service and follow-up post-sale.
- Conducted comprehensive analysis of client information to assess liability and validate form authenticity, ensuring compliance with company policies and promotions.
Store Manager
In & Out Wireless
Jackson, MS
01.2020 - 11.2023
- Provided customer service by engaging with clients to understand their needs, informing them of ongoing promotions, and facilitating item location and special orders.
- Executed store visual merchandising, implementing floor layout changes to improve product visibility and enhance customer shopping experience.
- Provided customer service by engaging with clients, understanding their needs, and facilitating item location to drive sales through informed promotion awareness.
- Managed inventory tasks, including unpacking, pricing, and systematic restocking, ensuring organized and appealing store environment for optimal customer engagement.
Customer Service Representative
Humana
Madison, MS
07.2019 - 03.2021
- Resolved customer inquiries and educated members on complex benefit questions, ensuring issues were addressed accurately and efficiently.
- Performed clerical and customer service duties, ensuring high quality and attention to detail.
- Managed and escalated customer grievances, adhering to established company protocols and guidelines.
Assistant Office Manager
Magnolia Foot Care
06.2016 - 03.2021
- Coordinated appointment scheduling and managed patient registration processes, enhancing office flow and patient experience.
- Facilitated communication by handling incoming calls and welcoming patients, establishing a positive first point of contact and enhancing patient satisfaction.
- Processed insurance claims and maintained accurate financial records, supporting operational performance and financial integrity.
Assistant Manager
In & Out Wireless
Jackson, MS
08.2019 - 12.2019
- Improved team performance through recruitment, training, and management while maintaining financial and statistical records.
- Resolved customer concerns and managed inventory and pricing strategies to achieve sales objectives.
- Managed wireless retail operations at In & Out Wireless
- Supported customers with device activations and account changes
- Trained sales associates on store policies and service standards
Assembly Line Worker
Levi Strauss & Co.
Gluckstadt, MS
01.2018 - 08.2018
- Managed scanning and labeling processes for outgoing shipments, ensuring compliance with company distribution standards.
- Streamlined cardboard box handling, minimizing material waste and enhancing packaging efficiency.
- Assembled Levi Strauss denim garments on production line.
- Inspected seams, stitching, and finishes for Levi Strauss quality standards.
- Supplied cut parts and materials to keep Levi Strauss line moving.
Co Manager
Love Culture
11.2015 - 07.2017
- Engaged with patrons and addressed inquiries to enhance customer satisfaction and retention.
- Oversaw financial operations, including handling transactions, banking activities, and maintaining cash drawer accuracy, contributing to the store's financial integrity.
- Supervised diverse team in scheduling, hiring, training, and performance management while supporting inventory and loss prevention initiatives.
Customer Service Representative
Xerox
Madison, MS
02.2014 - 09.2015
- Addressed customer inquiries and resolved issues related to medical insurance coverage, enhancing service quality and customer satisfaction.
- Processed transactions during calls with accuracy and attention to detail, contributing to overall customer experience.
- Handled Assurant policyholder inquiries by phone and email.
- Reviewed customer accounts and updated billing records in CRM.
- Resolved service issues using Assurant claims and policy guidelines.
Deli Associate
Walmart
Ridgeland, MS
01.2014 - 04.2015
- Ensured high standards of customer service by promptly answering inquiries, offering product samples, and fulfilling special order requests, while adhering to food safety and sanitation guidelines.
- Coordinated product presentation and inventory management, highlighting promotional items in displays and cases, while verifying compliance with company standards.
- Served Walmart deli customers with sliced meats, cheeses, and prepared foods.
- Restocked deli cases with fresh product and rotated dated inventory.
- Cleaned Walmart deli equipment, counters, and food prep surfaces.
Retail Associate
InStyle Wireless
Jackson, MS
02.2009 - 04.2010
- Enhanced customer engagement and supported revenue growth through exceptional service and efficient point-of-sale transaction management.
- Assisted customers with wireless device selection and accessory recommendations.
- Explained InStyle Wireless service plans and account options clearly.
- Processed sales transactions and payment methods at point of sale.
Education
Some College (No Degree) - General Literature
Hinds Community College
Raymond, MSSkills
- Warranty processing
- Claims management
- Warranty assessment
- Policy analysis
- Product and Service Knowledge
- Customer Liaison
- Sales Strategies
- Consultative Sales
- Client relations
- CRM systems
- Communication
- Coordination
- Training
- Effective persuasion
- Documentation
- Referrals
Timeline
Customer Service Representative
Assurant, Inc
06.2026 - Current
Customer Service Representative
Ashley Furniture Homestore
01.2025 - 06.2026
Sales Consultant
Stanton Optical
12.2021 - 06.2024
Store Manager
In & Out Wireless
01.2020 - 11.2023
Assistant Manager
In & Out Wireless
08.2019 - 12.2019
Customer Service Representative
Humana
07.2019 - 03.2021
Assembly Line Worker
Levi Strauss & Co.
01.2018 - 08.2018
Assistant Office Manager
Magnolia Foot Care
06.2016 - 03.2021
Co Manager
Love Culture
11.2015 - 07.2017
Customer Service Representative
Xerox
02.2014 - 09.2015
Deli Associate
Walmart
01.2014 - 04.2015
Retail Associate
InStyle Wireless
02.2009 - 04.2010
Some College (No Degree) - General Literature
Hinds Community College