Natasha Williams
Anaheim,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Vesync
Anaheim, California
08.2025 - Current
- Managed work email cases to ensure timely resolution of inquiries.
- Processed warranty replacement orders to enhance customer satisfaction.
- Troubleshot technical issues to sustain operational efficiency.
- Sent confirmation emails to update customers on order status.
- Assisted customers with account inquiries and service-related issues.
Customer Relations
Quadient
Irvine, CA
09.2024 - 06.2025
- Handled inbound calls to address resident inquiries and concerns efficiently.
- Utilized Salesforce to generate cases for missing package reports.
- Verified resident information to ensure accurate record-keeping.
- Registered residents with Parcel Pending for package management.
- Coordinated package tracking processes to streamline deliveries.
- Managed password resets promptly to enhance security access.
- Conducted account closures on demand to maintain system integrity.
- Updated profile details regularly to reflect current resident information.
Customer Service Representative
AT&T Mobility
Cerritos , CA
09.2014 - 06.2022
- Managed incoming phone inquiries.
- Addressed discrepancies in billing statements
- Facilitated payment arrangements.
- Upgraded phones
- Provided technical assistance.
- Expanded service offerings.
- Enhanced system functionality through targeted troubleshooting.
- Managed payment processing operations efficiently.
- Demonstrated strong active listening skills.
- Set up new contract of service for TV and Internet
Education
High School Diploma -
Kennedy H School
La Palma, CASkills
- Customer interaction management
- Product and service upselling
- Accurate documentation
- Conflict resolution
- Customer service expertise
- Effective multitasking
- Efficiency and accuracy
- Client relationship building
- Order management and refunds
- Expectation assessment
- Sales and service proficiency
- Telephone communication skills
- Order processing
- Salesforce proficiency
- Information verification
- Troubleshooting
- Warranty processing
Education and Training
other
Personal Information
Timeline
Customer Service Representative
Vesync
08.2025 - Current
Customer Relations
Quadient
09.2024 - 06.2025
Customer Service Representative
AT&T Mobility
09.2014 - 06.2022
High School Diploma -
Kennedy H School