Courtney Whittle
Hanahan,SC
Summary
Dynamic customer service professional with a proven track record at Kinsmith Finance, excelling in problem resolution and relationship building. Adept at utilizing critical thinking to enhance service delivery, resulting in increased customer loyalty. Proficient in data entry and conflict resolution, fostering a positive environment for both clients and team members.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Kinsmith finance
North Charleston, SC
08.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Adapted quickly to new processes, ensuring compliance with company policies and procedures.
- Conducted follow-up communications to ensure resolution of customer concerns and maintain relationships.
- Identified recurring issues in customer feedback, recommending process improvements to management for efficiency gains.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Care Connector
Select Health Medicaid
Charleston, SC
03.2018 - 07.2025
- Facilitated communication between healthcare providers and patients to streamline care coordination.
- Assisted patients in navigating health resources and services for improved access to care.
- Collaborated with interdisciplinary teams to enhance patient engagement and support initiatives.
- Maintained accurate documentation of patient interactions to ensure compliance with healthcare standards.
- Conducted outreach efforts to educate communities about available health services and programs.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Optimized resource utilization by accurately assessing patient needs and eligibility for various programs or services.
- Maintained strict confidentiality of sensitive information in accordance with HIPAA regulations while handling medical records and did over 100 calls a day and had metrics to meet every month.
Supervisor
Walmart/Sam's Club
North Charleston, SC
06.1998 - 08.2010
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored staff on efficient merchandise handling and inventory management procedures.
- Optimized workflow processes to improve team productivity and enhance customer service experience.
- Conducted regular performance evaluations, providing feedback to foster employee development and engagement.
- Coordinated scheduling and staffing to align with operational demands and peak customer traffic periods.
- Implemented training programs focusing on product knowledge and sales techniques for new associates.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members also did interviews for hiring.
Education
High School Diploma -
Hanahan High School
Hanahan, SCSkills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Microsoft Excel
Complaint resolution
Scheduling
Timeline
Customer Service Representative
Kinsmith finance
08.2025 - Current
Care Connector
Select Health Medicaid
03.2018 - 07.2025
Supervisor
Walmart/Sam's Club
06.1998 - 08.2010
High School Diploma -
Hanahan High School