Courtney Williams
Richton,MS
Summary
Professional Summary Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowe's
07.2018 - 07.2020
- Processed returns, credit card applications, and assisted customers with their various questions and concerns
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Answered numerous calls daily to handle various concerns, order statuses, and product availability
- Ran registers and counted down drawers with high amounts of cash.
Cashier
J.C. Penny's
10.2017 - 12.2017
- Educated customers about upcoming promotions, changing procedures, and available items
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Put together online orders, verified completeness, and bagged items for easy carrying
- Processed new orders, returns, and exchanges, handling several transactions per day on average.
Key Holder
Dollar General
03.2016 - 05.2017
- Handled store opening and closing with consistent attention to established requirements
- Kept accurate income numbers with well-balanced drawers and properly counted and secured cash reserves
- Processed returns, and voids
- Stocked shelves and maintained a organized back room with updated stock.
Education
General Studies
Richton High School
Skills
- Paperwork processing
- Account updates
- Conflict Mediation
- Computer software – Microsoft
- Microsoft Word, PowerPoint, and Excel
- Inbound/outbound call management
- Product promotion
- Retail Sales Customer Service
Timeline
Customer Service Representative
Lowe's
07.2018 - 07.2020
Cashier
J.C. Penny's
10.2017 - 12.2017
Key Holder
Dollar General
03.2016 - 05.2017
General Studies
Richton High School
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