Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Williams

Jacksonville,FL

Summary

Dynamic professional with a proven track record at HMS Host, excelling in high-volume environments and enhancing customer satisfaction through exceptional service and guest engagement. Skilled in cash handling and adept at using POS systems, demonstrating a strong work ethic and multitasking abilities. Achieved positive outcomes in customer service, significantly contributing to a welcoming atmosphere and efficient operations.

Overview

10
10
years of professional experience

Work History

Server

HMS Host
10.2014 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Pre-Suit Secretary

Morgan & Morgan
08.2021 - 06.2022
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Front Desk Receptionist

Hyatt Place
05.2019 - 05.2022
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed data entry and filing to keep records updated for easy retrieval.

Patient Transporter Specialist

UF Health Shands
11.2017 - 03.2019
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Responded to emergency situations to help with lifting and transporting patients.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.

Education

High School Diploma -

Light House Christian School
Jacksonville, FL
06-2011

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Timeline

Pre-Suit Secretary

Morgan & Morgan
08.2021 - 06.2022

Front Desk Receptionist

Hyatt Place
05.2019 - 05.2022

Patient Transporter Specialist

UF Health Shands
11.2017 - 03.2019

Server

HMS Host
10.2014 - Current

High School Diploma -

Light House Christian School

Similar Profiles

CREATE PROFILE
Courtney Williams