Courtney Williams
Decatur,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Costumer Service Rep
Wheels
Alpharetta, GA
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Provided updates to employees regarding case status.
Warehouse Associate
Carter's
09.2021 - 01.2022
- Completed shipments by processing and loading orders
- Prepared orders by processing requests and supply orders, pulling materials, packing boxes and placing orders into the delivery area
- Provided quality service by following industry standards, keeping work area safe and clean by keeping shelves and workstation neat
Warehouse Associate
Amazon
09.2020 - 10.2020
- Prepared and completed warehouse orders for delivery or pickup according to schedule
- Received and processed warehouse stock products
- Contributed to team efforts by accomplishing related results as necessary
Warehouse Associate
FedEX
07.2019 - 07.2020
- Met safety, productivity and quality standards.
- Performed duties and responsibilities as assigned.
Customer Service Representative
Teleperformance
03.2018 - 10.2019
- Listened to customer complaints
- Responded to clients’ questions
- Explained products to customers
Education
Diploma - undefined
Coconut Creek Highschool
Location01.2019
Skills
- Strong Communication
- Active Listening
- Time Management
- Picking
- Organization
- Accuracy
- Packing
- Team Worker
- Record Keeping
- Costumer service
- Problem solving
Timeline
Costumer Service Rep
Wheels
01.2022 - Current
Warehouse Associate
Carter's
09.2021 - 01.2022
Warehouse Associate
Amazon
09.2020 - 10.2020
Warehouse Associate
FedEX
07.2019 - 07.2020
Customer Service Representative
Teleperformance
03.2018 - 10.2019
Diploma - undefined
Coconut Creek Highschool