Kathryn Turley
Beaverton,OR
Summary
Detail-oriented professional with a strong background in customer service and front desk operations. Skilled in process optimization and team collaboration, contributing to improved customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Costumer Service Rep
Aero Air
Hillsboro , OR
01.2026 - Current
- Assisted high class customers with inquiries and provided product information.
- Engaged customer base with effective communication to resolve inquiries.
- Streamlined processes and optimized performance using various software and tools.
- Entered procedure codes, diagnosis codes, and patient information into billing software, facilitating invoicing and account management.
- Managed financial aspects of projects including budgeting, invoicing, cost control.
Front Desk Receptionist
VillaSport Athletic Club And Spa
Beaverton, Oregon
05.2024 - Current
- Greeted members and guests with a warm and friendly demeanor.
- Managed phone calls and directed inquiries to appropriate departments.
- Assisted members with membership inquiries and account updates.
- Scheduled appointments for various services offered at the athletic club.
- Handled member feedback and resolved issues promptly at the front desk.
- Collaborated with team members to ensure smooth daily operations.
Brand Ambassador
B9 Productions
01.2023 - 02.2025
- Engaged customers at events to promote brand awareness and product features.
- Assisted in organizing promotional events to enhance brand visibility and engagement.
- Collaborated with marketing team to develop effective outreach strategies for target audiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Employed basic selling techniques to engage with customers.
- Gathered customer feedback for product development purposes.
Education
High School Diploma -
Baker Web Academy
Hillsboro, ORSkills
- Customer relationship management
- Invoicing systems
- Billing procedures
- Appointment scheduling
- Computer proficiency
- Customer support training
- Conflict resolution
- Effective communication
- Customer engagement
- Team collaboration
- Customer events
- Feedback analysis
Timeline
Costumer Service Rep
Aero Air
01.2026 - Current
Front Desk Receptionist
VillaSport Athletic Club And Spa
05.2024 - Current
Brand Ambassador
B9 Productions
01.2023 - 02.2025
High School Diploma -
Baker Web Academy