Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Wilson

Indianapolis,IN

Summary

Dynamic and results-driven professional with extensive experience in the hospitality industry, including a successful tenure at Bonefish Grill. Proven expertise in wine service and exceptional customer service, complemented by strong team leadership skills. Committed to enhancing guest experiences and optimizing operational efficiency through effective multitasking and positive engagement.

Overview

4
4
years of professional experience

Work History

Server/Assistant Bartender

Bonefish Grill Restaurants
Troy, MI
07.2024 - Current
  • Provided excellent customer service to ensure a pleasant dining experience for all patrons.
  • Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
  • Demonstrated ability to multi-task by performing additional duties as assigned.
  • Recorded accurate inventory counts of beverages, condiments and other supplies.

Server

Chili's Bar and Grill
Suffolk, Virginia
10.2021 - 03.2024
  • Coordinated waitstaff to balance workload between restaurant sections.
  • Used table management system to serve customers and coordinate guest movements.
  • Reset tables quickly to achieve optimum turnaround times.
  • Took orders from customers accurately and in a timely manner.

Cashier Team Lead

ChickFilA
Suffolk, Va
04.2021 - 01.2022
  • Completed opening and closing duties, including issuing and verifying cash drawers, completing daily sales reports, and reconciling cash drawers following shifts.
  • Trained cashier team in register operation, customer service procedures, and merchandising.
  • Delegated and assisted with tagging, facing, rotating, and replenishing stock for front-lane displays.

Education

Bachelor of Science (B.S.) - Biology

Virginia State University
Petersburg, Va
05.2026

Diploma -

Nansemond River High School
Suffolk, Va
06.2022

Skills

  • Wine service
  • Ticketing
  • Team Leadership
  • Incident Reporting
  • Positive Attitude
  • Store Opening and Closing
  • Money Handling
  • Food safety practices
  • Exceptional customer service

Timeline

Server/Assistant Bartender

Bonefish Grill Restaurants
07.2024 - Current

Server

Chili's Bar and Grill
10.2021 - 03.2024

Cashier Team Lead

ChickFilA
04.2021 - 01.2022

Bachelor of Science (B.S.) - Biology

Virginia State University

Diploma -

Nansemond River High School
Courtney Wilson
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