Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Wright

Des Moines,IA

Summary

Dynamic professional with a proven track record in customer service and team leadership at Sarpinos. Adept at money handling and conflict resolution, consistently enhancing operational efficiency and fostering positive work environments. Recognized for maintaining accurate financial reporting and achieving high customer satisfaction rates through effective communication and service excellence.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Sarpinos
08.2022 - 04.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Ensured that employees were maintaining clean, safe conditions and adhering to store policy and guidelines.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Bartender

Centro
04.2022 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Barn Manager

Marinovich Eventing
09.2018 - 10.2020
  • Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
  • Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
  • Monitored overall health and well-being of 25 horses, paying attention to signs of concern.
  • Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
  • Maintained accurate records of each horse''s medical history, vaccinations, and routine care schedules for easy reference when needed.

Business Technical Support

CenturyLink
04.2016 - 09.2018


  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Responsible for quickly and efficiently resolving connection issues for business and residential customers who were unfamiliar with the problems that were going on with their internet.
  • Achieved a very high success rate for customers satisfied and issues resolved.

Education

High School Diploma -

North High School
Des Moines
01-2013

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Task delegation
  • Conflict resolution
  • Policy enforcement

Timeline

Assistant Manager

Sarpinos
08.2022 - 04.2025

Bartender

Centro
04.2022 - 04.2023

Barn Manager

Marinovich Eventing
09.2018 - 10.2020

Business Technical Support

CenturyLink
04.2016 - 09.2018

High School Diploma -

North High School

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