Courtney Zahars
Clermont
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Bank of America
11.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Nursing Assistant
Clermont Chiropractic
03.2017 - 11.2020
- Dictating Doctor notes while following HIPPA laws.
- In charge of filing insurance claims and finding out patient benefits.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Scheduled patient appointments for busy chiropractic practice, managing over 50 calls a day.
Supervisor
Kohls
06.2016 - 11.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Bar Manager
Bar 145 - Avon
04.2014 - 06.2016
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Education
Vermilion High School
Vermilion, OHBachelor of Science -
Cleveland State University
Cleveland, OH05-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff supervision
Timeline
Assistant Manager
Bank of America
11.2020 - Current
Nursing Assistant
Clermont Chiropractic
03.2017 - 11.2020
Supervisor
Kohls
06.2016 - 11.2020
Bar Manager
Bar 145 - Avon
04.2014 - 06.2016
Vermilion High School
Bachelor of Science -
Cleveland State University
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