Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Courtney Bevan

Riverton,UT

Summary

Skilled Sales and Service Representative with background in customer-facing roles within fast-paced environments. Proven ability to maintain high-level customer satisfaction while driving sales growth through effective communication and product knowledge. Strong understanding of sales strategies, client relationship management, and conflict resolution have consistently contributed to enhanced team performance and business success.

Overview

23
23
years of professional experience

Work History

Sales and Service Representative

BSN Sports
Sandy, Utah
07.2019 - Current
  • Following the order process from start to finish, including order entry, order follow-up, and lead follow-up. Following an order, from processing through invoicing.
  • Responsible for all returns/replacements for assigned sales professionals.
  • Managing sales reports for orders processed.
  • Responsible for opening, running and closing customer web stores.
  • Responsible for communication with vendors. Checking stock, tracking products, and speaking directly with the customer.

Office Manager

Hillock Sports
Murray, Utah
05.2017 - 07.2019
  • Developed and implemented office policies and procedures.
  • Purchased product from multiple vendors, made sure orders were shipped correctly.
  • Worked directly with printers to ensure that all products were delivered to the customer as desired and within the agreed-upon time frame when the customer placed the order.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Vasa Kidcare Team Lead

VASA Fitness
Sandy, UT
05.2007 - 08.2018
  • Ensuring all kids were safe, happy, and had fun while in our care.
  • Helped in creating 'kid fit,' where kids who wanted to could go play directed games, where they were encouraged to move their bodies and have fun through games, workouts, and stretches.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Identified opportunities for process improvements, implementing changes when required.
  • Weekly reports
  • Hiring staff members

Case Manager

Bisys Insurance Services
Salt Lake City, UT
08.2001 - 09.2006
  • Provide product and carrier information to the producer groups, as well as internal staff.
  • Maintain detailed product and financial knowledge on all carriers.
  • Develop a working knowledge of important software packages (internal and carrier).
  • Run appropriate illustrations based on knowledge of the competitive life insurance environment.
  • Provide producers with illustrations and other marketing materials they may need.
  • Proactively follow up on all presale activity.
  • Document requested illustrations for sales follow-up, utilizing a CRM system.
  • Participate in educational development to gain an understanding of the competitive market, product, and industry trends via internal and carrier training.
  • Maintain departmental illustration workflows and SLAs on phone and illustration turnaround time.

Education

High School Diploma -

Snow Canyon High
St George, Utah
05-1999

Skills

  • Critical thinking and problem-solving
  • Teamwork and collaboration
  • Professionalism and a strong work ethic
  • Oral and written communication skills

Affiliations

  • I love being active, riding my bike, being outdoors, and I love learning new things about nutrition and how to make our bodies feel their best

Timeline

Sales and Service Representative

BSN Sports
07.2019 - Current

Office Manager

Hillock Sports
05.2017 - 07.2019

Vasa Kidcare Team Lead

VASA Fitness
05.2007 - 08.2018

Case Manager

Bisys Insurance Services
08.2001 - 09.2006

High School Diploma -

Snow Canyon High

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Courtney Bevan