Courtney Marie McBain
Fort Worth
Summary
Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
12
12
years of professional experience
Work History
Customer Experience Representative
American Health Marketplace
11.2024 - 03.2025
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Helped customers download the American Health Marketplace App on their phone, where they could see their insurance policy and benefits.
- Promoted upselling opportunities when appropriate through referrals, contributing to increased revenue for the company.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapportbuilding.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
Secretary
TRC Group
01.2013 - 11.2024
- Delivered clerical support by handling range of routine and special requirements.
- Process correspondence, reports and various documents by utilizing word processor, spreadsheets, and typewriter.
- Decreased customer hold times by updating office phone call and messaging procedures.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained records of material flow, compiling and organizing related data.
- Sort and distribute office mail.
Customer Service Representative EPISD
El Paso Independent School District
11.2021 - 06.2022
- 10 years of providing customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to positive work atmosphere by consistently demonstrating professionalism and teamwork.
- Developed strong rapport with returning guests, fostering loyalty and repeat business for establishment.
Customer Service Cashier
Postal Annex
01.2021 - 11.2021
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maximized employee performance by setting effective objectives and standard practices.
- Sorted mail according to size, shape, and destination.
- Planned routes and service updates to improve customer satisfaction.
- Weighed mail and computed pricing amounts.
- Provided service and sales to walk-in customers (about 50-75 customers per day).
Customer Service Sales Representative
Michael Kors
12.2018 - Current
- Sold thousands ($5,000-$9,000) of dollars weekly on merchandise. Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Exceeded call monitoring expectations through accurate reporting and processing.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Delivered superior customer service to retain existing customers and attract future customers.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor of Science - Biology
The University of Texas At El Paso
12.2018
Skills
- Written and verbal communication
- Customer Relations
- Telephone etiquette
- Scheduling
- MS Office
- Office administration
- Interpersonal Communication
- Process correspondence, reports and various departments by utilizing word processor, and other office equipment
- Customer Service
- Active listening
- Call center experience
- Relationship building
- Empathy and patience
- Email communication
- Verbal and written communication
references
Trinidad Caustrita
7500 Viscount
El Paso, Tx. 79925
915 694-8640
Owner, TRC Group
Gabby Garcia
4900 Woodrow Bean
El Paso, Tx. 79924
EPISD, Assistant Director Procurement & School Resources
Sandy Ramirez
4900 Woodrow Bean
El Paso, Tx. 79924
915 740-2020
Coordinator, EPISD Procurement and School Resources
Timeline
Customer Experience Representative
American Health Marketplace
11.2024 - 03.2025
Customer Service Representative EPISD
El Paso Independent School District
11.2021 - 06.2022
Customer Service Cashier
Postal Annex
01.2021 - 11.2021
Customer Service Sales Representative
Michael Kors
12.2018 - Current
Secretary
TRC Group
01.2013 - 11.2024
Bachelor of Science - Biology
The University of Texas At El Paso
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